Investigator Services Specialist - level dependent upon experience

What You'll Do

• Independently manage investigator site calls and inquiries with limited supervision
• Resolve moderately complex data discrepancies across multiple systems  
• Notify investigator site and all necessary contacts via phone/fax of all relevant critical/voice alert values per protocol and SOP
• Executes accurate communication with clinical sites regarding lab procedures, sample handling, and result interpretation
• Maintain accurate documentation and audit-ready records
• Identify trends or recurring issues and escalate to senior staff
• Participate in process improvement initiatives
• Serve as backup support for senior staff as needed
• Compliance & Quality Assurance 
• Ensure adherence to GCP, ICH, and regulatory requirements

What You'll Bring

• Strong computer skills, especially databases 
• Professional phone etiquette and customer services skills 
• High attention to detail and accuracy 
• Strong problem-solving and analytical skills 
• Detail oriented to drive tasks to completion 
• Ability to prioritize multiple tasks in a fast-paced environment 
• Ability to work well in a group 
• Bachelor’s degree or equivalent experience. 
• At least 2 years of experience in clinical research, investigator services, data management, or central lab operations. 
• Experience handling site communications in regulated environment 
• Strong knowledge of clinical trial processes and terminology 
• Demonstrated ability to manage workload independently 
• Proficiency in LIMS, and Microsoft Office Suite 

Why CTI?

• We support career progression – 25% of our global staff is promoted annually and we have a structured mentoring program to provide the support you need to move forward
• We value education and training – We provide tuition reimbursement, partner with universities and colleges to create programs in our field, and have a dedicated training department
• We value our people - We have never had a layoff in our 20-year history, support a work-life balance with flexible schedules, and have provided cash bonuses every year for the past decade
• Our culture is unparalleled – Click here to learn more about “The CTI Way”
• We think globally and act locally – We have a global philanthropic program supporting our team’s efforts to improve their local communities (Click here to learn more about our “CTI Cares” program)

Important Note

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our team will reach out to you directly from an @ctifacts.com email address to guide you through our interview process. Please ensure you are applying for jobs directly on our website (www.ctifacts.com) or from our verified LinkedIn page.

Please Note

• We will never communicate with you directly via Microsoft Teams Messaging or text message
• We will never ask for your bank account information at any point during the recruitment process

Equal Opportunity Employer/Veterans/Disabled