Investment Coordinator

Job Title: Investment Coordinator

Reports to: Investment & Medicare Solutions Director

Location: Corporate Office (Houston, TX)

Position Description:

Provides client support services to internal and external employer groups in coordinating and processing requests for non-ERSIA Retirement Plan solutions including investment products and third-party administrative services to promote investment options, plan compliance, record keeping and market transactions. Will provide administrative support and complete other duties as assigned by the Investment Director.

Responsibilities

• Works as a liaison with the sales team to help facilitate the implementation, set-up, and complete enrollment process for FFInvest
• Works directly with retirement services team at InvesTrust, ensuring all documents submitted are accurate and within plan guidelines
• Processes new enrollment and beneficiary forms, checking for completion and adherence to plan regulations
• Sends transmittals to all FFInvest accounts, works with payroll/benefits contacts to ensure deduction files are accurate
• Solves client problems with a sense of urgency, has and maintains a keen knowledge of employee benefits and retirement plan and all functionalities of FFEnroll
• Has a keen knowledge of company operations, insurance products, TPA services and the employee benefits/insurance industry
• Works with manager and senior staff to acquire new business, and maintain current customer satisfaction and retention

Qualifications

• High school diploma or equivalency (GED).
• 3-5 years working with retirement plan benefit administration
• 3 years of customer service or general business.
• Working knowledge of retirement plans and worksite marketing products.
• Bilingual English/Spanish preferred
• Life & Health Insurance License (or be able to obtain in 90 days).
• FINRA Series 6 & 63 License (or be able to obtain within 24 months).
• Strong customer service skills and a proven track record of handling sensitive client information.
• Must have proven oral and written communication skills through work.
• Knowledge of the K-12 market benefits preferred.
• Intermediate proficiency with Microsoft Office Suite, including Excel, Word & Outlook

Must be able to successfully complete a thorough background check.

EQUAL OPPORTUNITY EMPLOYER