Position Overview:
Our client is seeking a highly organized and proactive Investment & Insurance Operations Associate to support the day-to-day execution of both investment and insurance operations. This person will play a critical role in ensuring client accounts, insurance cases, and operational workflows are handled with accuracy, urgency, and a high level of client service.
The ideal candidate is detail-oriented, operationally strong, proactive, and comfortable managing multiple moving pieces in a fast-paced environment.
Key Responsibilities:
Investment & Insurance Operations:
- Manage investment and insurance new business from submission through completion
- Prepare and submit account paperwork with a high level of accuracy
- Process account openings, transfers, rollovers, contributions, withdrawals, and other client transactions
- Track cases across custodians and internal systems to ensure timely execution
- Coordinate with custodians, carriers, and internal team members throughout the process
Insurance Operations & Case Management:
- Process insurance applications from underwriting through policy delivery
- Coordinate medical exams and gather underwriting requirements
- Monitor case progress and proactively follow up on outstanding items
- Support ongoing policy servicing including beneficiary updates, loans, payments, and policy changes
Client Service & Advisor Support:
- Serve as a point of contact for operational and service-related client requests
- Communicate professionally with clients, advisors, and external partners
- Support advisors by preparing materials and ensuring operational readiness
- Help deliver a seamless, high-touch client experience
Operations & Process Improvement:
- Maintain accurate CRM and operational records
- Ensure workflows stay organized and nothing falls through the cracks
- Identify inefficiencies and help improve operational processes
- Assist in building scalable systems to support the firm’s continued growth
Qualifications:
- Experience within financial services, wealth management, insurance, or investment operations preferred
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication and problem-solving abilities
- Experience working with CRM systems and operational platforms
- Licenses: Life & Health Insurance and/or Series 6 or 7 required
What Makes Someone Successful in This Role:
- Strong sense of ownership and accountability
- Proactive and resourceful mindset
- Ability to anticipate needs and solve problems independently
- Team-oriented with a strong work ethic
- Adaptable and comfortable in a fast-moving environment
- Eagerness to learn and grow professionally