Communication Skills, Continuous Improvement, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Data Analysis, Detail Oriented, Develop and Maintain Customers, Documentation, Establish Priorities, Finance Software, Financial Analysis, Financial Compliance, Financial Planning, Insurance, Investment Services, Licensing, Maintain Compliance, Microsoft Product Family, Portfolio Analysis, Presentation/Verbal Skills, Record Keeping, Regulatory Compliance, Retirement Planning, Series 6, Series 7, Team Player, Time Management, Wealth Management, Writing Skills
Investment Service & Operations
Location: Downers Grove, IL
Hybrid after initial training period
AboutThe Firm
Our client works as a trusted guide, clarifying financial goals and helping to navigate life’s transitions. The firm supplies big-picture thinking that goes well beyond the investment portfolio. The firm’s comprehensive approach aligns life plans with financial plans, putting together a strategic balance of retirement planning, insurance solutions, intergenerational planning, wealth management, and more. The team helps clients to define financial goals and plot a decisive course of action with a unique focus on the importance of maintaining strong client relationships. When working with our team, your life journey only gets better.
DUTIES & RESPONSIBILITIES
- Maintain CRM records to ensure all client information is accurate and up-to-date.
- Manage Required Minimum Distributions (RMDs) and ensure compliance with related regulations.
- Process tax withholding changes and ensure accurate documentation.
- Handle rollovers, Roth conversions, and contributions, ensuring proper execution and client communication.
- Open, maintain and manage 529 plans, including contributions and distributions.
- Complete other investment service and client support tasks as needed to ensure unmatched client satisfaction.
- Process ACH set up for investment accounts and handle deposits and withdrawals
- Process Qualified Charitable Distributions as needed
- Oversee, maintain, and enhance investment-related data tracking.
- Proactively and appropriately respond to all issues involving processes, software, and advisor communication.
- Collaborate with team members firm-wide and support advisors with trading and investment-related processes, process revisions, and continuous improvement initiatives.
- Effectively prioritize and manage varied and immediate service tasks throughout the workday
- Maintain awareness of changing financial compliance landscape and adjust processes accordingly
SKILLS/QUALIFICATIONS
Required
- Must be investment licensed (series 7 preferred, series 6/63 minimum)
- 2-5+ Years experience in investment service/operations
- Reliable, team player, self-starter, self-sufficient, and hard worker
- Proven strength in written and verbal communication skills
- Strong critical thinking, organizational, and time management skills.
- Keen eye for detail and data analysis.
- Timely follow-up and sense of priority.
- Ability to adapt to change and thrive in a fast-paced environment.
- Familiarity with Microsoft applications and financial software and tools.
- Ability to maintain confidentiality.
- Ability to assess financial situations and analyze portfolios.
COMPENSATION AND BENEFITS
- Other benefits: Medical, dental, and vision coverage, 401K, Life insurance, Short’Long Term DI, Flexible Work from home, continuing education related to the industry.
- Support in additional certifications/licensing
- Base salary range: $60K-$85K