Investment Operations Associate

Description

Responsibilities

• Independently process the setup and configuration of WealthSelect accounts, ensuring operational and custodial requirements are met.
• Manage SMArtX account onboarding, including G-number creation, Schwab FA master creation, target creation, client assignments, and rebalancer program setup for qualified and non-qualified accounts.
• Monitor SMArtX and Black Diamond trading systems to identify and resolve failed or stale trades, escalating complex cases to relevant team members.
• Serve as a day-to-day point of contact for routine custodian inquiries (Fidelity, Schwab, Goldman), escalating complex or high-risk items to senior team members.
• Coordinate Tax Transition processing with internal investment team members to support seamless client transitions.
• Use YCharts to prepare investment proposals supporting advisor recommendations and portfolio decisions.
• Manage the Quarterly Share Class Conversion process across custodial platforms.
• Coordinate SMA and CUSIP reviews with Transitions and Advisors during new manager onboarding within SMArtX.
• Maintain investment data records and prepare reporting for leadership and advisor teams.
• Process alternative investment transactions, including capital calls, subscriptions, and position setup across CAIS, iCapital, and Proteus.
• Identify and resolve capital call fulfillment issues and account readiness gaps, escalating complex cases as needed.
• Coordinate alternative position transfers with funds, custodians, and advisor teams during transitions.
• Provide day-to-day advisor support during onboarding to WealthSelect, SMArtX, and related investment platforms.
• Support and help facilitate Rebalancer and Black Diamond training sessions to drive advisor proficiency.
• Support Black Diamond Model Marketplace (ALPs) administration, including routine model updates and advisor communications.
• Support trade execution and correction processes, ensuring accuracy and compliance with internal and regulatory standards.
• Process account opening, money movement, and NIGO resolution requests.
• Coordinate RAFA onboarding activities in support of senior team members.
• Perform other related duties and responsibilities as reasonably assigned.

Qualifications

• Bachelor's degree in Finance, Business Administration, or related field preferred.
• 2+ years of experience in RIA or broker-dealer operations, trading platform support, or portfolio operations.
• Working knowledge of SMArtX, Black Diamond, and major custodians (e.g. Schwab, Fidelity, Goldman).
• Solid understanding of alternative investments, trading workflows, and custodial platforms.
• Proficiency in Microsoft Office, Practifi, A360, and workflow management tools (Moxo, Basecamp) preferred.
• Strong attention to detail, communication skills, and a service-oriented mindset.

Benefits

• 401(k) matching
• Dental Insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance