Invoice Resolution Support

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Job Title

Invoice Resolution Support

About your role:

As an Invoice Resolution Support professional, you will support the timely resolution of complex account issues by researching invoices, reviewing account activity, and coordinating with internal teams. You will work with Finance, Billing, Operations, and other partners to help address invoice inquiries, disputes, billing discrepancies, and payment-related questions. This role offers an opportunity to build analytical, reconciliation, reporting, and problem-solving skills within the order-to-cash process while gaining exposure to cross-functional receivables operations.

What you'll do:

• Support a portfolio of escalated client accounts by researching invoice inquiries, disputes, billing discrepancies, and payment-related issues.
• Review invoices, contracts, payment history, client communications, and system data to identify issue drivers and support timely resolution.
• Perform account reconciliations, variance analysis, and research across multiple systems to develop fact-based findings and recommended next steps.
• Coordinate with clients and internal teams, including Billing, Tax, Operations, Sales, Finance, Product, Relationship Management, and Cash Application, to share status, findings, and next steps.
• Document recurring issues and improvement opportunities while supporting reporting, audit requests, and operational follow-up.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary

Experience you'll need to have:

• 3+ years of experience in trade receivables, accounts receivable, collections, finance, accounting, and/or a related discipline, including experience analyzing account balances, processing transactions, resolving discrepancies, and supporting receivables or order-to-cash processes.
• Experience using Microsoft Excel for data analysis, reconciliation, and reporting.
• Bachelor's degree in Accounting, Finance, Business, or related field or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience supporting trade receivables operations, account reconciliations, and audit readiness in a high-volume business environment.
• Experience working with ERP, receivables, or other financial systems to research and resolve payment exceptions and account issues.
• Experience documenting recurring issues and supporting improvements within receivables or order-to-cash processes.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

#LI-VA1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.