IOP Program Clerk - Bachelor's Required

Do you want to join an organization that invests in you as a(an) IOP Program Clerk? At Medical City Mental Health and Wellness Center - Frisco, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

• Under the supervision of the Director of UR & Outpatient Services, provides direct patient care.
• Assists with overall program operations, including fiscal and administrative management, marketing, and assisting in implementation of policies and procedures
• Enter admissions, discharges, authorization info and all other essential info into HMS (patient registration).
• Ensure admission authorization is obtained prior to patient starting.
• Maintain Front-End Log (tracking of collections, authorizations, and referrals)
• Front desk management including answering phones, fax/scan/print, email and general computer usage
• Verify insurance eligibility and benefits.
• Calculate patient financial liability using info obtained from the verification process.
• Use math skills to accurately calculate patient financial liability using info obtained from the verification process.
• Collect patient copays and deductibles.
• Appointment management: scheduling for assessments, medication consultations, and outpatient programs.
• Supply management including: refreshments/snacks, office supplies.
• Respond appropriately and timely to patient requests.
• Carry out all aspects of patient care as directed by the Outpatient Clinical Director including taking vitals, intervening with patients during crisis, and providing appropriate interventions or services to patients as deemed necessary.
• Conduct brief screenings and referrals and coordinate with inpatient intake office.
• Assist in creating charts, filing, and managing charge sheets.
• Documentation for medical records and reports is timely, legible, thorough, and in required format.
• Interact with patients, family members, external entities and internal staff professionally and respectfully.
• Work collaboratively with all treatment team members to create a treatment environment that supports the facility's mission to provide exemplary patient care and customer service.
• Act to preserve patient and family dignity and safety.
• Community and family outreach, to include inpatient units and community referral sources

  What qualifications you will need:

• Basic Cardiac Life Support must be obtained within 30 days of employment start date
• Nonviolent Crisis Intervention must be obtained within 30 days of employment start date
• Bachelors Degree
• 2 years experience with outpatient psychiatric services preferred

Benefits

Medical City Mental Health and Wellness Center - Frisco, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Are you passionate about making a difference in the lives of those struggling with complex mental health or substance abuse issues? If so, the Medical City Mental Health & Wellness Center Frisco is the perfect place for you! Our licensed acute care mental health hospital offers a safe and nurturing environment for patients seeking treatment. With our customized inpatient and outpatient programs, we have 70 beds available to meet individual needs. Our experienced team provides exceptional care and support to help patients on their recovery journey. If you're ready to embark on an incredible career path, don't wait any longer. Contact us today and take the first step towards a fulfilling career for life.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our IOP Program Clerk opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.