IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company's mission is to power the world with expert systems.IPsoft leverages advanced autonomics that remediate, on average, more than 56 percent of IT Operations tasks including: event management, incident management, change management, request fulfillment and standard operating procedures. We globally support a wide range of enterprise customers, service providers and telecommunications companies. IPsoft's autonomic technologies enable clients to realize lowered costs, reduced human errors and enhanced service levels.Headquartered in New York City, IPsoft has operations in 10 countries across North America, Europe and Asia. IPsoft aims to be a true partner helping businesses achieve better outcomes.Job DescriptionResponsibilitiesDesign, implementation, ongoing management, and troubleshooting of Cisco Unified Communications Systems, including CallManager/Unified Communications Manager 4.x through 6.x, Unity, IPCC Express and Enterprise.Management and troubleshooting Cisco Analog and Digital voice gateways and devices, including ISR's, VG224's, ATA-186's as well as Cisco IP phones.Required ExpertiseCallManager/Unified Communications Manager 4.x through 6.xUnity 4.x/5.xCallManager Express/Unified Communications Manager ExpressUnity ExpressStrong knowledge of Cisco Voice Gateways, SIP/H.323/MGCPStrong background in traditional IP NetworkingStrong networking backgroundUnderstanding of network operations at Layer 2 and Layer 3Understanding of major routing protocolsUnderstanding of fundamental network technologies (VPNs, NAT, etc.)QualificationsDesirable ExpertiseCisco IPCC/ICM EnterpriseCisco IPCC/UCC ExpressCisco Voice PortalAdministrative experience with Windows and/or Linux/Unix operating systemsExperience with Call Recording and Workforce Management Systems (Telrex, Witness360, Nice Perform, etc.)QualificationsBachelors degree in relevant technical discipline or equivalent professional experience is preferred.Cisco certifications are preferred (CCVP, or equivalent).Qualified candidate must have 2 years experience with Cisco IP Telephony infrastructure, including design, implementation and ongoing management/troubleshooting.Must have the ability to manage multiple projects within the established scope, budget and timeline.Requires complex problem solving abilities with experience in performing root cause analysis.BenefitsCompetitive Base SalaryMonthly Bonus PlanMedical Insurance, Dental Insurance and Vision CareLife InsuranceShort Term and Long Term Disability Insurance401(K) PlanFlexible Spending Accounts: Health Care, Dependent Care, TransportationPaid Time OffAdditional InformationThis position is also open in NYC.#J-18808-Ljbffr