IS Analyst II

Sky Ranches Inc

Van, TX
9 days ago

Full-time

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Skills

Accounts Receivableunmatched
Analysis Skillsunmatched
Appleunmatched
Background Investigationunmatched
Cellular Telephoneunmatched
Cloud Computingunmatched
Communication Skillsunmatched
Communication Systemsunmatched
Computer Maintenanceunmatched
Computer Systemsunmatched
Computer Workstationsunmatched
Customer Relationsunmatched
Dental Insuranceunmatched
Federal Laws and Regulationsunmatched
Firewallsunmatched
Hardware Installationunmatched
Hardware Repairunmatched
Health Insuranceunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Information/Data Security (InfoSec)unmatched
Interpersonal Skillsunmatched
Inventory Managementunmatched
Local Area Network (LAN)unmatched
Mac Operating Systemunmatched
Maintain Complianceunmatched
Manufacturing Data Managementunmatched
Microsoft Officeunmatched
Microsoft Product Familyunmatched
Microsoft SharePointunmatched
Multitaskingunmatched
Network Administration/Managementunmatched
Operating Systemsunmatched
Organizational Skillsunmatched
Parental Controlsunmatched
Peripheral Hardwareunmatched
Preventative Maintenanceunmatched
Printersunmatched
Regulatory Requirementsunmatched
Security Monitoringunmatched
Software Patchesunmatched
Staff Policiesunmatched
State Laws and Regulationsunmatched
Stewardshipunmatched
Technical Supportunmatched
Time Managementunmatched
Training/Teachingunmatched
Vision Planunmatched
Willing to Travelunmatched
iOSunmatched

Description

Benefits:

Dental insurance
Free food & snacks
Health insurance
Paid time off
Training & development
Vision insurance

This position is critical to the ministry of Sky Ranch and contributes directly to our mission of leading youth and families to know and follow Christ. The IS Analyst II is primarily responsible for the implementation, support, and maintenance of end user computer systems, associated software, and peripherals in a networked environment. This position plays an important role in backing up the Director of IS and Analytics and is fully familiar with the processes, equipment and systems employed at Sky Ranch.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Support company Windows and Apple workstations by maintaining and troubleshooting company computers, printers, peripherals, and other communication systems. This includes hardware and software problems, networking issues, manufacturer issued patches and fixes, peripheral installation and support, and telephones, cell phones, etc.
Respond in timely fashion to help requests and tickets (phone, email, camp radio, etc.). Keep users informed during the troubleshooting process and work with users to improve their computing environment.
Support Sky Ranch Local Area Network in six sites to ensure it is “up” and functioning.
Support Sky Ranch Point to Point Network in five sites to ensure it is “up” and functioning.
Manage O365, Teams (including Phones), SharePoint file stores and administer users via Microsoft Entra.
Liaise with Managed Security Provider to proactively manage Sky Ranch Information Services Security posture and firewall
Lead general networking problems and projects with emphasis on streamlining and automating support processes.
Administer usernames, passwords, and mail accounts. (O365)
Conduct preventative maintenance on all computers, repairing/replacing computer parts as necessary
Manage applications
Track and maintain hardware inventory
Work with vendors and contractors to accomplish various projects
Work with Director of IS and Analytics to explore and implement new technologies.
Be available outside of standard hours to troubleshoot issues on a limited, rotation basis.
During summer season, the 5-day work week will shift to Sunday – Thursday or Tuesday-Saturday for IS employees to ensure 7 day coverage.

OTHER DUTIES AND RESPONSIBILITIES

Provide technical support as needed.
Maintain compliance with Sky Ranch’s employee policies and procedures.
Maintain compliance with all state and federal laws and regulatory requirements.
Perform other duties as directed.

QUALIFICATIONS:
EDUCATION

Associate degree in computer technology.
Bachelor’s degree preferred.

EXPERIENCE

Minimum of 4 years of work experience in Information Technology.

KNOWLEDGE

In-depth understanding in the field of information technology.
Excellent working knowledge of Microsoft Office and Microsoft Operating Systems is required. Cloud Experience – Sky Ranch is a Cloud Only organization and an understanding of the Entra environment is necessary.
Excellent Networking knowledge and troubleshooting experience.
Desirable – Experience with MS Intune, SharePoint, Teams, including telephones.
Desirable – Experience with macOS, iOS and IpadOS devices and JAMF MDM
Desirable – Experience with Unifi and Ubiquiti networking solutions

SKILLS AND ABILITIES

Excellent interpersonal skills, customer focus and relationship building skills.
Ability to investigate and analyze information and draw conclusions.
Ability to exercise independent thinking and initiative.
Ability to deal with complex situations or issues and make effective, timely and appropriate decisions.
Excellent organizational skills: ability to multi-task and manage a variety of tasks.
Ability to maintain confidentiality.
Ability to communicate the vision and values of Sky Ranch to both internal and external customers.

EXTERNAL CONTACTS

Guests, vendors, and service providers.

EQUIPMENT AND PROPERTY

All computer equipment (servers, laptops, computers, mobile devices, networking, point to point radios, etc.).

PHYSICAL DEMANDS

Ability to use up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently to move objects.
Ability to grasp, push, pull, carry or otherwise manipulate objects; ability to perform tasks requiring action of muscles or groups of muscles and foot and/or hand-eye coordination.
Requires some physical agility, including but not limited to bending for items below or reaching for items above the individual; crawling under desks; stooping, and climbing step stools or ladder.

WORK ENVIRONMENT

Works indoors in normal office environment majority of the time.
Ability to travel to various geographic locations, including travel by car, and some overnight stays including weekends.

OTHER
Commitment to Christian principles and teachings both professionally and personally. Must be able to fully support Sky Ranch’s Doctrinal Statement. An active membership in a church whose spiritual beliefs are aligned with Sky Ranch’s Doctrinal Statement.

Commitment to Sky Ranch’s Vision, Mission, Values (Who We A.R.E.) and Principles (WOW, Stewardship, and Excellence) demonstrated in daily behavior.

Must demonstrate annually a clear background check and review of child safety practices as required for camp accreditation by the American Camping Association.

Possess personal spiritual discipline that models a proactive approach toward personal, spiritual, and relational health.

Numbers & Facts

Location	Van, TX
Job Type	Full-time

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