IS Operations Analyst 2 - Server Support

IS Operations Analyst 2 - Server Support

Salary

$77,021.00 - $88,575.00 Annually

Location

Nashville, TN

Job Type

Full-Time Civil Service

Job Number

27040E

Division

Information Technology Services

Department

ITS Enterprise Server&Storage

Opening Date

08/17/2026

Closing Date

8/31/2026 11:59 PM Central

• Description
• Benefits
• Questions

Position Description

This Information Systems Operations Analyst 2 - Server Support position provides support for the installation, testing, implementation, and on-going maintenance of servers and associated systems.

ITS is a 24x7 information technology shop. Applicant must be willing and available to perform duties as required by the job. This may include work on nights, weekends and holidays.

• Resume must be included with application to ensure consideration*

Typical Duties

• Builds, configures, deploys and supports physical or virtual Microsoft and Linux based servers or appliances, including local data storage and peripherals.
• Performs troubleshooting to resolve server hardware and Operating System issues while making recommendations for corrective action and scheduling vendor service calls as needed.
• Evaluates service requests, formulates solutions, documents steps taken and results using our ticketing platform while maintaining an acceptable Service Level Obligation completion percentage.
• Manages OS and 1st party vulnerability remediation; Advises customers of 3rd party application vulnerabilities, the security exclusion process, and escalates unpatched vulnerabilities as required.
• Participates as directed in projects and initiatives with ITS and other departments.
• Develops/recommends server specifications, requests quotes, and submits purchase requests.
• Assists in development and maintenance of processes and procedural documentation for ITS Server Support.
• Provides insight and recommendations for technological direction and implementation.
• Responsible for participating in the planning, building, and testing of business continuity and disaster recovery procedures
• Meets with customers to determine their needs and provide technical and non-technical information in a clear and professional format.

Minimum Qualifications

Three (3) years of experience supporting Microsoft Windows Desktop Operating Systems.

• Education may be considered in lieu of experience (1:1 ratio).*

LICENSES REQUIRED

Valid Driver License

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

• Working knowledge of Red Hat Linux Operating Systems
• Experience supporting Microsoft Windows Server Operating Systems
• Azure-based knowledge/certification(s)
• Working knowledge of data preservation/backup methods

Full-time, Civil Service positions -

10 Vacation Days per year (increasing after 5 years of service)

1 Sick Day per month

12 Paid Holidays per year

Public Safety - Sworn and Civilian positions -

20 vacation days per year

3 Personal days per year

1 Sick Day per month

12 paid holidays per year

Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions - contact hiring department for benefits information

Seasonal/Temporary positions - no benefits offered.

01

What is the highest level of education you have completed?

• High School Diploma or Equivalent
• Associates Degree
• Bachelors Degree
• Masters Degree

02

How many years of experience supporting Microsoft Windows Desktop Operating Systems do you have?

• No experience
• 1 year
• 2 years
• 3 years or more

03

Briefly describe your experience supporting Microsoft Windows Desktop Operating Systems. If none, type "N/A"

04

Do you have a valid Drivers License?

• Yes
• No

05

Indicate any/all IT certification(s) you hold.

• No IT Certification
• CompTIA A+
• CompTIA Server+
• CompTIA Linux+
• Azure based certifications
• Microsoft Certified Systems Engineer
• Other certifications (include these on your application)

06

Briefly describe any experience you have of Red Hat Linux Operating Systems. If none, type "N/A"

07

How many years of experience supporting Microsoft Windows Server Operating Systems do you have?

• None
• 1 year
• 2 year
• 3 years or more

08

Briefly describe your experience supporting Microsoft Windows Server Operating Systems. If none, type "N/A"

Required Question

Employer Metropolitan Government of Nashville & Davidson County

Address Human Resources Division

700 President Ronald Reagan Way, Suite 201

Nashville, Tennessee, 37210

Phone (615) 862-6640

Website https://www.nashville.gov/departments/human-resources/employment-opportunities