IS Support Specialist I
Division: Administration
Department: Information Systems
Supervised by: Director of Technology
FLSA Status: Non-exempt/Regular/Full-time
Effective Date: July 2026
Position requires the individual to be able to work independently with little supervision and be capable of making routine decisions that are required to carry out the mission of the Information Systems Department. Must be able to manage multiple tasks and activities daily. Must have extensive technical experience with computers and software.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Provide problem solving, crisis intervention and issue resolutions as related to information systems. Define new methods and procedures to enhance the quality of information systems.
- Provide installation, configuration, support and maintenance activities on all computers, thin clients, printers and other computer equipment as needed.
- Provide problem solving, crisis intervention and issue resolutions as related to the end user's problems.
- Assists with the implementation and enforcement of all Information Systems services policies and procedures.
- Provide consultation, training and technical assistance services to center employees on all information systems resources.
- Use the Service Desk software to document, track, resolve, and follow up on problems.
- Document changes, as needed, to keep the inventory database up to date.
- Maintain standards of confidentiality and system security.
- Participate in training and professional development activities as assigned.
- Participate in special projects or activities assigned.
- Performs other duties as assigned.
- Associate or bachelor's degree in computer science, Technology, or related field preferred.
- 1-2 years of experience in PC hardware/software support in a professional environment.
- Specific experience with Microsoft Windows operating systems, troubleshooting, and TCP/IP protocols.
- Working knowledge of Microsoft's suite of applications (Word, Excel, OneDrive, etc.)
- Must have excellent written and oral communication skills.
- Must have a customer service mindset.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- This position can have a high level of stress due to daily situations that occur needing immediate resolution.
- Must be able to lift 50 pounds.
- Valid driver's license in accordance with HCI motor vehicle policy.
All members of the Rapid Response team must maintain current Crisis Prevention Intervention (CPI) certification & maintain current American Red Cross CPR certification.
Position requires multiple job skills necessary to solve complex technical problems. The IS Support Specialist must be able to communicate well with all types of computer users from beginner to experienced. The work environment is influenced by many outside factors including program funding, standards/procedures and the ever-changing health care environment itself.
- Completion of tuberculin screening no later than three days prior to first day of employment and annually thereafter
- Completion of MMR, Varicella, influenza and coronavirus vaccine
- Completion of a pre-employment drug screening and completion of post-employment drug or alcohol tests upon reasonable suspicion of use.
- Completion of Center-wide orientation and ALL required paperwork prior to reporting for work
- Demonstrated computer literacy through successful completion of pre-employment testing may be required.
- Completion of HCI Quality training, Trauma Informed Care, and current learning platform.
- Attendance at all mandatory staff development and training
- Successful completion of a six month on the job orientation period
- Participation in payroll electronic deposit
- Adherence to all policies, procedures, rules and regulations set forth by Hamilton Center, Inc.
- Satisfactory reference and background investigation checks.
- Successful completion of New Employee Department Checklist within 90 days of employment
- Successful completion of Annual PES
Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. They are meant to be accurate reflections of the essential job elements for making fair pay decisions about jobs.