Summary The IS Tech II is responsible for maintaining high availability, reliability, and performance of all IS-supported file servers and workstations. This role supports daily operations across the organization by ensuring technical systems run efficiently, issues are resolved promptly, and technology standards are consistently applied. The position encompasses five key areas of responsibility: LAN and desktop administration Hardware, software, peripheral installation, configuration, and moves/adds/changes E-Mail system administration Small project support and problem resolution Technical documentation The IS Tech II will partner with management and department staff to support informed Information System decisions and provide consultative guidance. Additional duties include responding quickly to help desk requests, conducting preventative maintenance to reduce unplanned outages, and implementing file server/workstation standards established by the IS Department. Education, Knowledge, Skills, and Abilities High School diploma, required Two (2) year Associate degree or three (3) years equivalent education or work experience in an Information Technology healthcare area Related college coursework may substitute for some of the experience listed above Strong technical understanding of enterprise networking, distributed computing (LAN administration and PC systems), and intranet/internet technology Creative thinking and excellent problem-solving skills are required Excellent communication and customer service skills Conflict Management skills Demonstrate teamwork skills Ability to work flexible hours and schedules, work under pressure, and multi-task Time Management and proper follow-up skills Base knowledge of current PC software packages and systems: Microsoft Office suites, Invision, and Kronos. NT Server, Server 2000, Server 2003 E-Mail System, Exchange, GroupWise, or Lotus Notes Experience and/or certification(s) in Microsoft desktop operating systems 95/98/NT/2000/XP, help desk, or project tracking tools, and/or web-based documentation tools is a significant plus Base knowledge of Call Pilot phone system, exposure to a paging system Required Length and Type of Experience Minimum of 2 to 4 years of experience in an Information Systems environment to include extensive hands-on support of a mid-size (100-700-node) network. Experience should include LAN Administration and hands-on workstation/server troubleshooting. Demonstrated knowledge of industry standard network protocols including SNA, DECNET, TCP/IP, NETBOIS, and IPX/SPX is required. Experience should also include personal computer and file server architecture and interface components (i.e. configuration, fault isolation, memory management, device drivers, and operating systems) Exposure to a PBX call system may also be required. Paging system knowledge could be required Required Licensure or Certification Specified Required Physical and Environmental Demands Manual dexterity necessary to operate a computer keyboard and mouse Ability to capture and verbally document information clearly Ability to work flexible hours to accommodate the support needs of the organization Always maintain a professional appearance and demeanor Required to frequently move, unbox, re-box PCs, 17-inch monitors, printers, and peripherals (10-50 lbs.) via the use of a cart or dolly May occasionally be required to transport equipment in your personal vehicle Benefits Competitive salary package Extensive benefit package including Medical, Dental, Vision, and Life Insurance (Benefits on Day 1!) Accident Critical Illness insurance Tuition Reimbursement Short-Term Long-Term Disability insurance Paid Maternity Leave 403(b) and Roth Retirement Plan with company matching Employee Assistance Program Paid Time Off Employee Wellness Plan that pays you for being healthy! Monthly Gym Membership discount Qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, which allows you to receive forgiveness of the remaining balance of your direct loans after you have made 120 qualifying monthly payments while working for a full-time employer.