ISO Coordinator

POSITION PURPOSE:

Coordinates and provides interpretation and guidance on ISO standards and guidelines. Offers organizational training on ISO audit expectations.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Write, revise, and maintain work instructions and procedures related to the ISO standards.
• Retain certification as internal auditor for ISO 9001 current standard, ISO 17025, ISO 17034, FSSC 22000 and other standards as deemed necessary.
• Maintain audit schedule for both internal and external audit programs as required by the standards.
• Support customer and supplier audits.
• Ensure adequate staff are trained to support the audits and to provide internal audit coverage.
• Provide ownership of audit schedule timely completion.
• Log CARs resulting from the audits into the electronic QMS, provide oversight on completion and adequate root cause and corrective action implementation.
• Act as point person for ISO audits and liaison with the Registrar from scheduling to audit completion.
• Develop training plans for all labs and positions that support ISO standards. Oversee proficiency testing requirements as required by standards.
• Work directly with HR and training staff to ensure critical trainings are identified for lab personnel & other teams.
• Work directly with the third-party provider on proficiency testing schedules and result submission.
• Review of data obtained for compliance with specifications and report anomalies, including measurement uncertainty budgets for specified testing.
• Provide oversight on laboratory equipment purchases to ensure compliance with written procedures and update uncertainty values as needed.
• Perform a regular review of standards to remain abreast of changes to the standards.
• Ensure all customer facing and marketing documents follow standard guidelines.
• Provide review of documentation to ensure compliance with current standard.
• Organize Management reviews, corrective action reviews, and other discussion groups to strategize and report on performance status and compliance to requirements and standards.
• Prepare documentation and host management reviews per the requirement of the standard.
• Collect data on complaints, trends, audit results and format for review at board meetings and quarterly business reviews.
• Work with Technical Services to track, trend, and develop actions plans around complaints that are governed by a standard such as food grade or ISO 17034 buffers and conductivities.
• Provide guidance to Operations to implement effective correction actions to minimize customer issues.
• Track OOS events for SKUs within the scope of an ISO standard.
• Work with the lab or other appropriate departments to develop root cause and corrective actions for trending issues.
• Assist with technical support as needed.
• Answer customer technical questions via phone, email, etc., in a timely, accurate and professional manner with the goal of maintaining or enhancing customer satisfaction with RICCA Chemical Company Technical Service and products.
• Assist Sales/Marketing in developing new products, adding products to the scope of the standard, and performing literature searches and process capability analysis as needed.
• Sustainability Initiatives
• Any other tasks deemed necessary.
• Commitment to the organizations values; High Standards, Bias for Action, Teamwork, Customer

Obsession, Trust, Accountability, Innovation and Growth & Learning.

REQUIRED SKILLS:

• Good communication, critical thinking and problem-solving.
• Time management, analytical thinking and organizational skills.
• Scientific and numerical skills.
• Function as a team player to ensure the health, safety, and well-being of self, co- workers, visitors, neighbors, and property. This includes compliance with all RICCA CHEMICAL COMPANY safety policies and procedures, and a working knowledge of government regulations, particularly hazardous material regulations.
• Must demonstrate Customer Obsession for both internal and external customers.
• Requires a bias for action and initiative to make decisions and react to situations to better serve both internal and external customers.
• Display an innovative spirit by bringing ideas for continuous improvement.
• Will raise the bar and exhibit high standards regarding the trusted products manufactured at Ricca Chemical.
• Must have a strong desire to grow and learn and share knowledge within Ricca Chemical.
• Exhibit customer obsession and teamwork by completing other duties as assigned.

EDUCATION AND EXPERIENCE:

• Bachelor's degree in a science field, preferably food chemistry or other related scientific area of study.
• Formal training in general ISO quality system requirements, ISO internal auditing or quality assurance/quality control statistical applications would be a plus.
• Minimum of three (3) years technical services, preferably in a chemical manufacturing environment, batch manufacturing/processing environment or related industry.
• Previous experience in quality assurance or a similar field.
• Working knowledge of tools, methods, and concepts of quality assurance.
• Solid knowledge of relevant regulatory standards.
• Good communication skills, both verbal and written.
• Excellent data collection and analysis skills.
• Strong attention to detail.
• Knowledge of ISO 17034 standard is a plus.
• Strong organizational skills, meet deadlines, work independently and with the team with strong follow through, strong communication skills, both written and verbal and accuracy and attention to detail.