Issue Resolution Coord II

Ready to Resolve Challenges and Drive Positive Outcomes?
️ Be the Expert Behind Effective Claim Resolution!

Join Us as Issue Resolution Coordinator II| Remote Role - US or Hybrid - Jacksonville, FL

What's in it for you?

Resolve with Confidence: Investigate claim-related issues and develop timely, effective solutions.

Own the Details: Review estimates, analyze findings, and ensure accurate claim resolution.

Be Essential: Partner with clients, contractors, and internal teams to keep claims moving forward smoothly.

At Crawford, every claim represents a person and a community we help rebuild. As an Issue Resolution Coordinator II, your property adjusting experience, expertise in Xactimate and XactAnalysis, and strong problem-solving skills will help deliver fair and accurate outcomes.

This is your chance to be part of the One Crawford family-where your work makes a real impact.

Ready to put your expertise to work and help restore lives? Apply today and join the Crawford team!

• Bachelor's degree in business administration, management, construction or related discipline equivalent combination of education and work experience is required.
• 2-4 years of relevant work experience in a customer service environment is required.
• Multi line adjusting experience with emphasis on property/liability, familiarity with residential and commercial construction, restoration means and methods.
• Ability to analyze and interpret contract terms and conditions
• Understanding of insurance terms, principles, concepts and practices
• Highly proficient and advanced computer skills
• Excellent attention to detail and organizational skills
• Good time management abilities
• Strong analytical and problem solving ability
• Excellent written, verbal and oral communication skills
• Good interpersonal skills
• Good negotiation skills

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• Performs more complex investigation and resolution of workmanship warranty, liability damage and performance related matters involving network contractors.
• Monitors inbound assignment activity for system entry and client acknowledgement.
• Monitors inbound assignment activity for system entry and client acknowledgement.
• Initiates the investigation of facts relating to reported issues and records findings in internal web based systems.
• Reviews ,analyzes and interprets contractual obligations of contractors and client partners to determine best course of disposition
• Builds and maintains relationships with client adjuster, contractor and insured/homeowner (verbal and written) where necessary to determine and recommend resolution action plan and conclusion of reported issue.
• Reviews, analyzes and makes recommendations of contractor repair estimates of record for determination and confirmation of scope, pricing and other factors relative to the reported issue.
• Reviews and analyzes independent reporting to include Adjuster, engineer, environmental or product testing.
• Monitors time frames of pending complex issues and provides status update reports to client and management as required
• Researches federal, state and local jurisdictional requirements relating to building code and compliance
• Initiates and handles formal notification to contractor insurance carrier and/or agent for matters requiring insurance policy intervention and coverage determination
• Maintains assignments involving a higher level of complexity, such as the overall value of damages, complex liability situations or potential litigation.
• Understands and comprehends multiple network programs, guidelines and requirements.
• Demonstrates and maintains an advanced knowledge of XactAnalysis and Xactimate.
• Maintains communication with District Managers or other departments of specific contractor issues when necessary.
• Upholds and projects the image of the Company.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or other assignments as directed.