The IT Access Support Specialist is responsible for provisioning, modifying, and removing user access to internal and client-facing applications based on approved requests and established procedures. This role focuses on accurate execution of access changes and coordination with IT Support and business teams.
General Description: This position is an operational IT support role specializing in application access administration. The IT Access Support Specialist executes access requests based on documented processes and required approvals and collaborates with cross-functional teams to support efficient user access.
Duties:
- Participate in continuous improvement initiatives to streamline access provisioning workflows and enhance security controls.
- Provision, modify, and deprovision user access across internal and client-facing applications.
- Process access requests in accordance with documented procedures and required approvals.
- Maintain detailed documentation for access requests, configurations, and approvals.
- Support onboarding and offboarding processes by coordinating timely systems access changes.
- Serve as a liaison between IT Support and business units regarding application access.
- Identify recurring access issues and escalate appropriately.
- Perform Tier 1 and Tier 2 helpdesk support when not engaged in access provisioning activities.
Qualifications:
- Experience with user access administration, application support, and IT support. Strong organizational skills, attention to detail, and effective written and verbal communication abilities.
Minimum Requirements:
- Associates or Bachelors degree in Information Technology or related field, or equivalent work experience. Two or more years experience in user access administration, application support, and IT support.
- Availability to work Monday through Friday, 8:00 a.m. 5:00 p.m. May require evening and weekend work in response to business needs.
- Ability to work remotely with limited travel as required.
- Hours: Monday- Friday 8am-5pm
- Benefits: Health Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Leave, 401(k)
- Travel: Limited
- Location: Remote
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Harrison National Employment, LLC (Archwell Holdings, LLC)