IT Acquisition Field Resource

IT Acquisition Field Resource- Southern Colorado Springs CO area

About the Company

Ensign Services Inc. (ESI) is a subsidiary of The Ensign Group Inc., whose affiliated entities are considered national leaders in the fast-growing post-acute care industry. ESI provides service and support to over 378 facilities in the long-term care continuum that employ over 55,000 employees. ESI is known as the Service Center and provides the facilities and leaders it serves with back-office support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal, and risk management, and recruiting. This structure allows the onsite leaders and caregivers to focus on day-to-day care and operational issues in their individual operations.

What sets ESI apart from other companies is the quality of our most valuable resource - our people. We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (CAPLICO) seriously. We want an individual in this role who will demonstrate these values through actions and words.

About the Opportunity

We are seeking a talented and energetic IT Acquisition Field Resource to provide onsite facility support along with remote service ticket resolution. In this role, you will split 40% of your responsibility focused on responding to service and support requests that are emailed into the support queue, and the remaining 60% focused on in-person troubleshooting assessments and resolutions of facility-specific needs and issues. Specific duties include:

• Troubleshoot desktops, laptops, printers, software, and other hardware peripherals. • Assist end-users with all issues related to equipment and software. • Assist with other IT support responsibilities as needed. • Deployment, service, and procurement of all IT-related equipment needed for daily operation of the facility or end-users. • Facilitate service and repair or all related equipment and structured cabling through third-party vendors. • Primarily local in-market travel, South Carolina, but out-of-state travel may be required for special projects.

IT Hybrid Field Support Analyst will work closely with other IT departments, such as Networking Engineering, Telco, Teach, and participate in promoting Ensigns Core Values and Culture. Required to participate in the on-call rotation schedule, Sunday-Sunday frequency of coverage is determined by staffing needs.

Required Skills and Abilities

1. 1 year of experience providing technical support and troubleshooting computer equipment preferred or comparable IT education and certifications.
2. Good troubleshooting methodologies and basic knowledge of including but not limited to: • Windows 10 • Office 365 • Citrix fundamentals • Microsoft Exchange • Active Directory • Networking fundamentals and protocols • Structured cabling • Information security practices • Computer Devices and Printer/Scanner configuration and support • Mobile device management and configuration practices
3. Outstanding communication skills, both written and verbal, - ability to communicate clearly with end-users over the phone and via email.
4. Ability to be proactive in your day-to-day responsibilities and work with minimal supervision.
5. Ability to prioritize, multitask, and work under time constraints.
6. Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes.
7. Ability to be flexible and adapt to changes in regard to expectations and the organization.
8. Ability to hold peers accountable for and work as a team to achieve success.
9. Possess Vocational Certificate, Associates or Bachelors degree in Computer Science or a similar IT field.

Support Role Experience

Experience supporting multiple facilities as a mobile field technician visiting one or more sites per day. Experience working with multiple vendors, building relationships, and identifying new and exciting technologies to advance our ecosystem.

Due to the travel and car rental requirements for this position, applicants must be 25 years or older.

Working Conditions

We support 24/7 operations. This position requires extensive local travel (75%), must be able to drive distances of up to 4 hours as needed. Monthly or as needed air travel is also necessary in this position. Most work is performed in office areas, basements, network rooms, MDF/IDF Telco Rooms, and other storage areas may be necessary in specific situations. This position does pose some risk of injury from falls, burns, from equipment, odors, exposed to dust, disinfectants, hazardous chemicals, tobacco smoke, and other air contaminants.

Additional Information

This is a Full-Time non-exempt position. Location: Southern Colorado Springs, CO area. Compensation: $58,000 - $75,000. Do may be eligible for bonus. Pre-employment criminal background screening required.

What We Offer

We are committed to providing a competitive benefits and compensation package, which includes:

• Medical, dental, vision coverage • Company-provided life insurance • 401k with company match • Sick and vacation plans • Access to our fully equipped onsite gym • San Juan Capistrano office location • Support for professional growth and development through our Learning Management System, as well as training sessions and seminars.

Take a look at these benefits and more at www.ensignbenefits.com.

Ensign Services Inc. is an Equal Opportunity Employer. Job ID: 1253