IT Admin I

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General Summary

This position is responsible for providing ongoing local network support for the local business unit including the main office, plants, satellite offices, and job site locations to ensure workforce efficiency and productivity. Depending on location assist in the management, supervision or provides direct guidance and direction to IT staff. Manage the activities associated with providing technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, and networked systems. Ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved. Supports and maintains effective relationships with end users, local business management, and Corporate IT Staff. Develops information technology projects and provides strategic management and objectives for the business unit. Follows standard operating procedures and customer service guidelines relating to IT support. Selects, develops, and evaluates personnel to ensure the efficient operation of IT functions.

Essential Job Accountabilities

• Resolve local network and communication issues to maintain operational readiness.
  
• Maintain and support local Cisco VoIP telephones and related equipment.
  
• Assist in the maintenance of the local Active Directory OU, installation and configuration of local network applications, servers, file shares, network services and associated objects in accordance with company policies and procedures.
  
• Assist in the development and maintenance of business unit IT documentation to enable consistent standards and operating procedures.
  
• Assist in the testing of the local Disaster Recovery and Business Continuity plans to ensure minimal downtime in the event of a disaster.
  
• Assist in coordinating the acquisition, installation, configuration, and maintenance of IT equipment in compliance with corporate standards.
  
• Assist in the maintenance of hardware inventory, licensing and asset rotation consistent with company policies and procedures.
  
• Assist with the design, installation, requirement gathering, and maintenance of IT resources for acquisitions, large projects and joint ventures to ensure compliance with corporate standards.
  
• Support business applications to ensure compliance with corporate standards.
  
• Assist Business Unit management in determining future IT needs at the location, enterprise initiatives, budgets, forecasts, licensing and asset rotation to ensure profitability and alignment with Company goals and objectives.
  
• Maintain open communication with Group IT Manager and local Business Manager to ensure effective problem resolution and establishment of priorities.
  
• Assist in the supervision of the job performance of business unit or region IT employees and/or consultants including exercising discretion in evaluating job performance and determining appropriate corrective action, analyze work flow, establish priorities, and delegate tasks in order to meet deadlines
  

Education

• Associates degree or equivalent combination of training, experience and certifications.
  
• CompTIA A+.
  
• Microsoft Certified Professional preferred.
  
• CompTIA Network+ preferred.
  

Work Experience

• Minimum 4 years relevant experience in network and PC support for a multi-site business environment.
  
• 0 to 1 year experience supervising or managing IT personnel.
  
• Familiarity with cost accounting, budgeting, and forecasting.
  

Knowledge, skills, and abilities

• Uses professional concepts; applies company policies and procedures to resolve a variety of issues.
  
• Works on problems of moderate to advanced scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action.
  
• Normally receives minimal instruction on routine work, General instruction on new projects or assignments.
  
• Advanced knowledge of Microsoft Windows XP Professional.
  
• Working knowledge of Microsoft Windows 2003 Server and Microsoft Active Directo