IT Administrator

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Job Details

Requisition #:675866 Location:Johns Hopkins Health System, Baltimore, MD 21201 Category:Information Technology Schedule:Day Shift Employment Type:Full Time

JOB SUMMARY:

Handles routine IT support tasks. This includes setting up PCs, installing hardware and software, and supporting end-users. Also helps test system changes, deploy updates, and manage the device inventory.

QUALIFICATION:

• Bachelor's Degree information technology, or a related field (Required)
• One year of relevant education may be substituted for one year of required work experience or one year of relevant professional-level work experience may be substituted for one year of required education.
• Less Than 2 Years of Experience of experience in IT asset management or a related field (Required)
• Navigate rapidly changing situations, from evolving patient needs to technological advancements, by remaining flexible, continuously learning, embracing new challenges, and quickly recovering from setbacks.
• Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy.
• Work assignments are often straightforward and of limited complexity.
• Strong attention to detail and self-directed to consistently ensure data integrity and accuracy.
• Uphold ethical principles by maintaining confidentiality, ensuring informed consent, and making decisions that prioritize the well-being of both patients and staff.
• Work seamlessly within diverse teams, bringing together professionals from various disciplines to provide patient-centered care and achieve collective goals.
• Follows established protocols and guidelines to complete tasks accurately and to mitigate basic risks, and reports any potential compliance issues to their supervisor.
• Makes decisions based on specific instructions, standard practices, and established procedures which generally require little or no supervision.
• Addresses problems that are routine, somewhat repetitive, and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
• Applies basic theories, skills, and practices to accomplish work assignments in Information Technology.
• Entry level; basic knowledge of Information Technology.
• Works on small scope assignments in either a single process or in a small set of processes, applying a basic level of professional methods/skills.
• Performs work thoroughly in a cost-efficient manner and at a high productivity level.
• Proficiency and experience using Microsoft Office Package (Excel, PowerPoint, Word, Outlook).
• Demonstrates critical thinking and reasoning skills.
• Ability to work on multiple priorities and prioritize conflicting demands.
• Ability to work collaboratively in a team environment.
• Ability to complete work independently with limited oversight.
• Ability to communicate effectively.
• Possesses sound documentation skills.
• Demonstrates exemplary customer service skills.
• Ability to maintain confidentiality

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