IT Administrator

Key Responsibilities

• Provide hands-on technical support for telephony systems, end-user devices, and workplace technology.
• Diagnose and resolve issues related to hardware, software, and system performance in a timely manner.
• Install, configure, and maintain desktops, laptops, peripherals, and required applications.
• Address network connectivity and workstation access issues.
• Evaluate, recommend, and assist with integrating new systems and tools into the environment.
• Manage and update service requests within the ticketing platform, ensuring accuracy and follow-through.
• Perform routine system maintenance and support equipment refresh initiatives.
• Prepare and maintain technical documentation, including installation and support procedures.
• Track project work and communicate progress updates.
• Maintain accurate records of IT assets (hardware and software).
• Support document management processes, including retrieval of scanned files.
• Coordinate vendor sourcing and pricing for technology purchases.
• Assist users with collaboration and communication tools.
• Support onboarding by guiding employees on systems, applications, and network usage.
• Oversee office printing resources, including supplies and efficiency improvements.

Systems & Infrastructure Support

• Administer and support business systems, applications, databases, and communications platforms.
• Maintain virtualized environments (Hyper-V), ensuring system health and replication.
• Document and support network architecture, including troubleshooting methodologies.
• Deploy and configure virtual servers and related services.
• Provision user accounts and resolve access, permissions, and device-related issues.
• Configure and support network infrastructure, including switches, firewalls, and wireless systems.
• Ensure overall reliability, security, and scalability of network operations.
• Troubleshoot remote access, VPN, and voice systems (VoIP).
• Manage backup processes and support data recovery as needed.
• Monitor systems for security risks and implement safeguards against unauthorized access.
• Support Microsoft 365 environment, including email flow, DNS, and related services.
• Implement and maintain Group Policy and directory structures to strengthen security.
• Administer ERP/CRM platforms (e.g., user setup, permissions, configurations).
• Develop reporting and dashboards using tools such as SQL, Power BI, and similar platforms.
• Research and recommend improvements to enhance system performance, security, and productivity.
• Partner with IT leadership on process improvements and operational efficiencies.
• Stay informed on emerging technologies and cybersecurity trends.
• Manage credential policies and perform regular updates.
• Apply required system, software, and firmware updates.
• Respond to and resolve infrastructure-related tickets.

Qualifications & Experience

• Strong knowledge of IT systems, end-user support, and business applications.
• Demonstrated troubleshooting and analytical problem-solving abilities.
• Highly organized with strong attention to detail.
• Ability to manage competing priorities and work effectively under deadlines.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft 365.
• Reliable with strong work ethic and attendance.
• Flexible and adaptable to changing priorities.
• High school diploma required; additional education or certifications preferred.
• Minimum of 5+ years in IT support or systems administration.
• Experience in manufacturing or ERP environments is preferre

  All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.