IT Administrator (Deskside Support Specialist)

Hatch IT
  • Washington, DC
    4 days ago

    Job Description

    hatch I.T. is partnering with Expression to find an IT Administrator (Deskside Support Specialist). See details below:

    About The Role:

    Expression is seeking reliable and customer-focused Help Desk Specialists to support the Department of Commerce (DOC) under the National Telecommunications and Information Administration (NTIA) program. In this role, you will provide Tier II and Tier III IT support services, manage incident resolution, and ensure exceptional end-user experiences in a classified environment. This position requires strong technical troubleshooting skills, attention to detail, and the ability to deliver professional customer service in a mission-critical federal environment.

    Location and Clearance:

    • Onsite, at the Herbert C. Hoover Building, 1401 Constitution Avenue NW, Washington, D.C.
    • Active Secret or Top Secret / SCI clearance required (U.S. Citizenship required)
    • Minimal Travel (

    About the Company:

    Founded in 1997 and headquartered in Washington DC, Expression provides data fusion, data analytics, software engineering, information technology, and electromagnetic spectrum management solutions to the U.S. Department of Defense, Department of State, and national security community. Expression’s “Perpetual Innovation” culture focuses on creating immediate and sustainable value for their clients via agile delivery of tailored solutions built through constant engagement with their clients. Expression was ranked #1 on the Washington Technology 2018's Fast 50 list of fastest growing small business Government contractors and a Top 20 Big Data Solutions Provider by CIO Review.

    Responsibilities:

    • Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in person.
    • Diagnose and troubleshoot hardware, software, networking, and system issues.
    • Manage and prioritize service tickets using NTIA’s ticketing system to ensure timely resolution.
    • Document, track, and monitor reported issues and service requests through closure.
    • Install, configure, and maintain desktops, laptops, printers, telephones, and related peripherals.
    • Support and help maintain desktops skills for touch-labor.
    • Assist with ISCOM material handling, destruction documentation, and semi-annual inventories.
    • Participate in root cause analysis of recurring issues and recommend system or process improvements.
    • Maintain detailed technical documentation and standard operating procedures.
    • Support asset inventory tracking, equipment refreshes, and deployment of new systems.

    Qualifications:

    • Active Secret or Top Secret / SCI clearance required (U.S. Citizenship required)
    • Bachelor’s Degree in Information Technology, Computer Science, or related field; or equivalent experience.
    • Minimum of 5 years of IT help desk or technical support experience.
    • Strong understanding of hardware/software troubleshooting methodologies.
    • Familiarity with Active Directory, Microsoft Windows, Microsoft Office Suite, and ticket management systems.
    • Proven ability to provide excellent customer service and resolve technical issues efficiently.

    Preferred Qualifications:

    • Experience supporting Department of Commerce (DOC) or other federal agency IT operations.
    • Familiarity with ITIL-based incident, problem, and change management processes.
    • Experience with Cisco networking equipment, VPNs, and encryption devices.
    • Certifications such as Security+, Network+, or ITIL Foundations.

    Benefits:

    Expression offers competitive salaries and benefits, such as:

    • 401k matching

    • PPO and HDHP medical/dental/vision insurance

    • Education reimbursement

    • Complimentary life insurance

    • Generous PTO and holiday leave

    • Onsite office gym access

    • Commuter Benefits Plan

    Numbers & Facts

    LocationWashington, DC

    Skills

    • Asset Managementunmatched
    • Big Dataunmatched
    • Business Growthunmatched
    • Change Managementunmatched
    • Cisco Network Systemsunmatched
    • CompTIA Network+unmatched
    • CompTIA Security+unmatched
    • Compensation and Benefitsunmatched
    • Computer Scienceunmatched
    • Cryptographyunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • Data Analysisunmatched
    • Data Fusionunmatched
    • Dental Insuranceunmatched
    • Desktop PCunmatched
    • Detail Orientedunmatched
    • Documentationunmatched
    • Documentation Standardsunmatched
    • Electromagnetismunmatched
    • Establish Prioritiesunmatched
    • Federal Governmentunmatched
    • Government Contractsunmatched
    • Help Deskunmatched
    • ITIL (IT Infrastructure Library)unmatched
    • Identify Issuesunmatched
    • Information Systems/Technology IS/IT Administrationunmatched
    • Information Technology & Information Systemsunmatched
    • Laptop PCunmatched
    • Maintenance Servicesunmatched
    • Microsoft Active Directoryunmatched
    • Microsoft Officeunmatched
    • Microsoft Windows Operating Systemunmatched
    • Network System Hardwareunmatched
    • Network Systemsunmatched
    • Peripheral Hardwareunmatched
    • Preferred Provider Organization (PPO)unmatched
    • Printersunmatched
    • Problem Solving Skillsunmatched
    • Process Improvementunmatched
    • Root Cause Analysisunmatched
    • Secret Clearanceunmatched
    • Sensitive Compartmented Information (SCI)unmatched
    • Small Businessunmatched
    • Software Administrationunmatched
    • Software Engineeringunmatched
    • Standard Operating Procedures (SOP)unmatched
    • Technical Supportunmatched
    • Technical Writingunmatched
    • Telecommunicationsunmatched
    • Time Managementunmatched
    • Top Secret Clearanceunmatched
    • United States Citizenunmatched
    • United States Department of Defense (DoD)unmatched
    • User Interface/Experience (UI/UX)unmatched
    • VPN (Virtual Private Network)unmatched
    • Vision Planunmatched

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