IT Administrator

IT Administrator

Salary

$72,115.00 - $94,899.00 Annually

Location

Urbandale, IA

Job Type

Full-Time

Job Number

26-IT Administrator-01

Department

Information Technology

Division

Information Technology

Opening Date

06/08/2026

Closing Date

6/21/2026 11:59 PM Central

• Description
• Benefits
• Questions

Summary Description

The City of Urbandale is currently accepting applications for IT Administrator. Reporting to the Director of Technology, this position plays a key role in supporting and maintaining the Citys technology infrastructure and enterprise systems.

The IT Administrator is responsible for managing physical, virtual, and cloud-based server environments; providing both deskside and remote technical support; administering Microsoft 365 services; and supporting a diverse portfolio of enterprise and department-specific applications. The role also supports public safety systems and telecommunications infrastructure, contributing to the City's mission of responsive and innovative service delivery.

The IT Administrator works directly with employees across the organization to understand operational needs, troubleshoot challenges, research technology options, and recommend tools that improve efficiency and service delivery. This role helps bridge the gap between technology and the people who rely on it. The IT Administrator role combines technical expertise with consultation and collaboration, providing an opportunity to contribute to both daily operations and long-term improvements.

This position offers a flexible work schedule with the expectation of availability for after-hours maintenance, emergency response, and on-call support as needed.

Visit our IT ADMINISTRATOR RECRUITMENT PAGE to learn more about the position and the department.

Watch this VIDEO to see the meaningful work you could be part of at the City of Urbandale.

The City of Urbandale offers a comprehensive salary and benefits package. Benefits for this position include:

• Health Insurance: Individual coverage for $77.46/month or family coverage for $237.74/month
• Additional Coverage Options: Dental, vision, and flexible spending accounts (FSA)
• Paid Time Off: 15 vacation days, 12 sick days, 10 holidays plus 3 personal days per year
• Parental Leave: 4 weeks of paid time to care for and bond with a new child
• Retirement Plans: IPERS plan and 457(b) plan with 2% match
• Life Insurance: City-provided life insurance with optional voluntary coverage
• Disability Coverage: City-paid long-term disability insurance
• Employee Support: Employee Assistance Program (EAP) and Well-Being Program

The starting annual salary for this position is $72,115.00. The position is an exempt, civil service role. The detailed pay range is outlined in the Non-Union Wage Schedules July 1, 2026 - June 30, 2027, which can be accessed HERE.

• The salary range reflects pay steps based on length of service. New employees are typically hired at Step 1. The full range is provided to illustrate potential future earnings.

Routine Job Duties/Responsibilities

End User Support

• Build, replace, and maintain Windows desktop infrastructure, including laptops, desktops, tablets, specialized displays, and some Mac devices
• Provide technical support to City staff via email, phone, in-person, or remote sessions
• Maintain inventory and recommend repairs, replacements, or new equipment purchases
• Research and recommend technology solutions for departments based on operational needs
• Troubleshoot and support a wide range of applications, including enterprise software and department-specific tools (e.g., Public Safety systems)
• Patch and maintain software using PDQ Deploy and WSUS
• Deliver user training and guidance on current and future systems and applications
• Provide end-user support for Public Safety hardware and software, including mobile VPNs, GPS gateways, in-vehicle devices, evidence tracking, CAD, RMS, and NCIC access
• Provides after-hours support as needed for departments with extended or non-traditional operating schedules

Server Infrastructure

• Install, configure, patch, and maintain physical, virtual, and cloud-based servers, including VMware environments
• Administer backup systems using Veeam, including job creation, data restoration, and replication in line with disaster recovery best practices
• Manage cloud-based endpoint security, including policy creation, threat resolution, and version updates
• Install, configure, and maintain Microsoft SQL and IIS servers
• Administer Microsoft Active Directory, including user accounts, group policies, and security settings
• Manage Microsoft 365 Exchange and related services
• Configure and troubleshoot Cisco Email Security Appliances, including policy management and email recovery
• Coordinate after-hours maintenance and provide on-call support as needed

Telecommunications

• Install, configure, and maintain Cisco phone systems, including Unity Voicemail, Jabber, and paging systems
• Manage analog adapters, phone accessories, and integrated devices
• Coordinate with PRI and SIP providers to resolve external telephony issues

Periodic Job Duties/Responsibilities

• Participate in training, conferences, and certification programs to stay current with evolving technologies
• Research and recommend solutions for non-technical departments
• Analyze and improve existing business processes through technology
• Maintain documentation for assigned systems and serve as backup for other areas
• Assist in developing and enforcing IT policies and procedures

Typical Qualifications

• Bachelor's degree in MIS, Computer Science, or equivalent combination of certifications and 5+ years of enterprise IT experience
• Strong knowledge of Microsoft Server, Microsoft 365, SQL, VMware, Veeam, and Windows desktop environments
• Basic networking knowledge required; Cisco experience preferred
• Valid Iowa driver's license

Additional Requirements

Must be able to successfully complete post-offer/pre-employment reference checks, drug screening, motor vehicle report check, and background check.

Preferred Skills, Knowledge, Abilities

• Strong customer service orientation and communication skills
• Ability to work independently and handle confidential information with discretion
• Initiative, sound judgment, and follow-through on complex projects
• Ability to represent the City in vendor and interagency interactions
• Proficiency in documentation, troubleshooting, and cross-departmental collaboration
• Ability to perform essential duties at designated work site location at designated hours
• Knowledge and understanding of the Public Safety and law enforcement related systems a plus
• Up to date in-depth knowledge of information technology such as personal computers, computer software and applications, computer networks, internet and intranet operations, and telecommunication systems
• General knowledge of office equipment, including facsimile, photo copier, telephone, calculator, shredder, binding equipment, postage machine, and coin-operated machine for the copier/printer
• Strong foundation in O365 environment administration (Entra, SharePoint, Exchange, etc)

Supplemental Information

Interested candidates must complete the City of Urbandales online application (through www.governmentjobs.com/careers/urbandale) by 11:59 PM on Sunday, June 21, 2026.

Qualified candidates will be notified of steps in the process via governmentjobs.com email notifications. Be sure to apply using an active email address that you check frequently to stay informed throughout the recruitment process, and consider signing up for text message alerts.

The civil service testing process for this position consists of a supplemental questionnaire and oral board interview.

All candidates will be asked to provide responses to six (6) supplemental questions with their application. Candidates who meeting minimum qualifications will have their supplemental questionnaires scored. The top ten (10) scoring candidates will be invited to participate in oral board interviews.

Candidates who successfully pass the interview process will be placed on a certified eligibility list. This list will remain active for up to one (1) year from the date of certification. There is currently one (1) vacancy within the Information Technology Department for this classification.

Tentative Timeline:

• Posting Close: Sunday, June 21, 2026 at 11:59 PM
• Oral Interviews: Week of July 6, 2026
• Anticipated Start Date: Monday, August 17, 2026

The City of Urbandale is an Equal Opportunity Employer. If reasonable accommodation is needed, please contact the Human Resources Department at hr@urbandale.org or (515) 331-6738 prior to the application deadline.

FULL TIME BENEFITS

For more details on the incredible benefits the City of Urbandale offers see the

2026 Benefits Guide Non-Union

01

Can you explain the roles of Active Directory +Domain Services, DNS, DHCP, and how they work together?

02

Walk me through the process of troubleshooting a replication failure between two domain controllers

03

An employee reports they cannot access a website using "its name". (Example www.urbandale.org). However, they were able to get to it using its IP address. How do you troubleshoot this?

04

A VM is suddenly experiencing severe performance degradation, and users are reporting long periods of lag. CPU and memory utilization within the VM's guest operating system appears normal. How do you investigate this from the hypervisor level?

05

A user hands in a USB thumb drive that they found and assumes is lost. How do you go about finding out what's on it?

06

A user's Windows 11 Laptop is displaying a bluescreen with the error message "DRIVER_IRQL_NOT_LESS_OR_EQUAL". What is this message related to and how do you go about troubleshooting it?

Required Question

Employer City of Urbandale

Address 3600 86th St.

Urbandale, Iowa, 50322

Phone 515-278-3900

Website http://www.urbandale.org