IT Analyst Business ERP

• DEPARTMENT: 18231 - IT Administration
• LOCATION: 1100 Immokalee Road, Naples, FL, 34110
• WORK TYPE: Full Time
• WORK SCHEDULE: 8 Hour Day

ABOUT NCH

NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.

NCH is transforming into an Advanced Community Healthcare System(TM) and we're proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.

Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.

JOB SUMMARY

The IT Analyst Business Enterprise Resource Planning (ERP) serves as the enterprise resource planning expert for end users across the finance and supply chain service lines. Embedded in it, this role assists staff in achieving their goals and enhancing their effectiveness by leveraging the ERP system to its fullest potential. This role will provide guidance and hands-on support to business customers, partners with I.T. and other stakeholders to configure and support the ERP across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Other duties may be assigned.

• Supports one or more of the following modules: General Ledger, Accounts Payables, Fixed Assets, Cash Management, Accounts Receivables, Purchasing, core and self-service HR, Payroll, Recruiting, Learning and Performance Management.

• Provide support to services lines through analysis, reporting, and system development.

• Document, understand, and optimize departmental workflows to align with software capabilities.

• Respond to, investigate, and resolve data requests and system issues by understanding desired outcomes.

• Work closely with report writers to design and generate reports.

• Perform analysis on data to ensure accuracy and integrity; communicate updates and changes to users.

• Maintain core system tables and files.

• Align services lines with I.T.

• Enforce guiding principles.

• Identifies process improvement through changes in practice, standardization, or automation.

• Conduct comprehensive testing of system processes related to upgrades and enhancements.

• Increase service line effectiveness by educating end users.

• Develop and maintain training materials for end users.

• Perform virtual and in-person training sessions.

• Monitors and tracks service tickets.

• Collaborates with third-party vendors.

This is NOT a remote position. This position will report daily to the NCH Business Office in Naples, Florida.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Minimum of a bachelor's degree in business, technology, healthcare, or related field with one 1 year of relevant experience required.

OR

Currently enrolled in a bachelor's degree in business, technology, healthcare, or related field and expected to complete the degree within one 1 year, with at least one 1 year of relevant experience.

OR

High school/GED with 7 years of relevant experience.

• Candidates may work onsite in Naples, FL.
• Excellent verbal and written communication skills are required.
• Ability to solve complex problems in a timely manner.
• Ability to quickly learn software, hardware, and other technical components.
• Accurate with good attention to detail.
• Ability to work under own initiative / self-motivated.
• Experience with information technology optimization.
• Dexterity to learn new systems and programs rapidly.
• Must keep current on industry trends.
• Must have the ability to work nights and weekends as needed to support the business.
• Must have the ability to travel between locations.
• Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Outlook, Visio).
• Intermediate computer knowledge: Microsoft Word, Excel, Outlook, and Windows