Seasoned IT Analyst / Service Desk Analyst with very strong customer service and communication (both verbal and written) skills. Must be detail-oriented and able to lead the development of, or follow established processes and procedures, to execute the following responsibilities:
Day-to-Day:
Participate as a major contributor and/or leader to several projects:
Lifecycle PC Imaging - including procedures review and/or creation of procedures, as well as implementation of documented procedure. Maintain / update all inventory records.
Assist or lead the surplus of end of life technology assets.
Lead in the replacement of end of life VoIP(cellular) devices.
Answer customer calls and triage tickets (create tickets, reset passwords, answer questions, first call resolution or appropriate escalation).
Monitor Service Desk and Network Operations Center Alerting Inboxes real-time (create tickets as applicable).
Configure and deploy laptops and cell phones.
Complete daily activities (documented) for customer-impacting items (i.e., addressing hard disk space issues on virtual environment computers and shared computers).
Numbers & Facts
Location
Everett, Washington
Job Type
Full-time
Skills
Analysis Skillsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Environmental Issuesunmatched
Information Technology & Information Systemsunmatched
Inventory Reportsunmatched
Leadershipunmatched
Network Operations Centerunmatched
Presentation/Verbal Skillsunmatched
Procedure Developmentunmatched
Procedure Implementationunmatched
Process Developmentunmatched
Technical Supportunmatched
Telephone Skillsunmatched
Telephone Triageunmatched
Virtual Computing Environment (VCE)unmatched
VoIP (Voice over IP)unmatched
Writing Skillsunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.