IT Analyst (Help Desk)

You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits
We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the Employee Benefits Guide.

Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!

Pre-Employment Requirements
All new employees must complete several pre-employment requirements prior to starting. Click here to learn more!

IT Analyst (Help Desk)
PMO / OPERATIONS - 100.8732 (Billings Clinic Main Campus)
req12322

Shift: Day, Weekends
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours every two weeks (Exempt)
Starting Wage DOE: $25.12 - $31.40

Under general supervision, provides information technology planning and configuration support for assigned focus area(s) and to all users that are the responsibility of Billings Clinic Information Services. Focus areas typically include computer operations.

Essential Job Functions

• GENERAL
  Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
  * Practitioner
  Designs, implements and evaluates Information Services functions to cost effectively improve organizational outcomes throughout Billings Clinic
  Promotes Information Services across the organization, utilizing technical knowledge, theory and technical skills to promote optimal outcomes through best practice.
  * Consultant/Collaborator
  Serves as technical resource for customers, staff, physicians and administration
  Collaborates with multiple disciplines to organize and coordinate technology enhancements to improve Information Services outcomes
  Serves as a technical resource for system-wide teams/tasks forces
  * Researcher
  Identifies technical problems/issues needing research
  Uses appropriate research-based tools, techniques, and