JOB SUMMARY
The IT Infrastructure Analyst I is an entry-level role within the IT Infrastructure team, responsible for supporting the deployment, maintenance, and troubleshooting of core infrastructure, whilst delivering first-class customer support. This position is ideal for recent graduates looking to enter the infrastructure space, building hands-on experience with enterprise infrastructure technologies in a collaborative environment.
The role will focus on a mix of customer support and assisting infrastructure engineers with project work and day-to-day operations, contributing to a secure, reliable, and high-performing infrastructure environment. The position will work with user endpoints, virtual machines, NAS and cloud-based storage, cloud platforms, identity and directory services, backup and recovery, and infrastructure monitoring tools while developing technical and professional skills. The role works cross-functionally with the Network Services, Applications, and Operational teams, in LAN/WAN, security, SQL, AI, and development environments.
JOB RESPONSIBILITIES
Infrastructure Support & Operations
- Support end users, sites, and operations through service desk toolset, ensuring customer service is a priority.
- Assist in the configuration and maintenance of systems, applications, and tooling
- Support day-to-day infrastructure operations, including monitoring performance, preventive maintenance, and responding to issues.
- Help troubleshoot basic VM, storage, cloud, identity, security, and performance problems under guidance from senior engineers.
- Assist with access and configuration changes following established procedures.
Project Support
- Support infrastructure deployment activities for site implementations and upgrades, including Unifi Access/Protect, on-premise servers/storage, endpoint deployment, and general go-live activities.
- Assist with gathering requirements and documenting infrastructure configurations.
- Participate in implementation activities including build, testing, and validation of infrastructure solutions.
- Help create and maintain documentation for infrastructure builds and changes.
Monitoring & Maintenance
- Monitor and help to maintain infrastructure systems using standard tools (e.g., Zabbix, CATO, Crowdstrike, O365) and escalate issues as needed.
- Assist with maintaining infrastructure documentation, diagrams, and inventory/asset records.
- Help ensure systems align with company standards for security and performance.
Collaboration & Learning
- Work closely with infrastructure engineers, IT teams, and external vendors to support project delivery.
- Engage in cross-functional activities with key teams (Network Services, Applications, Operational Technology)
- Participate in team meetings and contribute to problem-solving discussions.
- Continuously develop technical knowledge through training, certifications, and hands-on experience.
- Learn through exposure: support tickets, meetings, documentation, articles, senior team members, AI.
- Have an appetite to push the boundaries with AI tools such as Claude, CoPilot, and Cursor
QUALIFICATIONS
Experience:
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent academic experience).
Foundational understanding of infrastructure concepts such as:
Windows and Linux server operating systems
Virtualization fundamentals (e.g., VMware, Hyper-V)
Basic cloud and storage concepts
OSI model fundamentals
Security fundamentals including conceptual understanding of firewalls, EDR, vulnerabilities.
MS Office Suite
Preferred
- Internship, lab experience, or academic projects related to systems or infrastructure.
- Entry-level certifications such as CompTIA Server+, Microsoft Azure Fundamentals, or AWS Cloud Practitioner (or in progress).
- Exposure to infrastructure tools or technologies (e.g., Azure, Active Directory, PowerShell, or similar platforms).
- Familiarity with basic security concepts and best practices.
PHYSICAL REQUIREMENTS
- Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds.
ADDITIONAL INFO
- Work predominately from home with "in-office collaboration" periods at assigned location.
- Occasional lifting of light equipment (up to 30 lbs).
- May require limited travel to sites in country and region.
- Occasional off-hours work may be required to support deployments, projects and maintenance.
- On-call rotation to support business operations.