IT Analyst III (Active Secret Clearance)

Akima

Aberdeen Proving Ground, MD

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JOB DETAILS

SALARY

$55,000–$66,000 Per Year

SKILLS

Analysis Skills, Android, Apple, Automation Systems, Broadband, Cloud Computing, Communication Skills, Community Support, Computer Hardware, Computer Operations, Computer Security, Computer Systems, Customer Support/Service, Data Recovery, Desktop Hardware, Desktop PC, Diversity, DoD Directive 8140, DoD Directive 8570, DoD Secret Clearance, Federal Contracts, Government, Government Policies, Government Requirements, Hardware Configuration Management, Hardware Repair, Help Desk, IAT - Information Assurance Technical, Identify Issues, Image Editors, Information Technology & Information Systems, Instant Messaging, Internet Security, Interoperability, Laptop PC, Legal, Medical Conditions, Microsoft Windows Operating System, Nessus, Network Administration/Management, Peripheral Hardware, Printers, Problem Solving Skills, Reporting Skills, Resolve Customer Issues, Secret Clearance, Security Clearance, ServiceNow, Software Administration, Software Patches, Systems Administration/Management, Systems Hardware, Team Player, Technical Support, Telephone Skills, Testing, Trouble Tickets, United States Army, United States Department of Defense (DoD), VPN (Virtual Private Network), Wi-Fi, Wireless Communications

LOCATION

Aberdeen Proving Ground, MD

POSTED

2 days ago

Cloud Lake is seeking qualified candidates for Information Technology roles supporting the United States Army at Army Test and Evaluation Command (ATEC) in Aberdeen, MD (APG). Ideal candidates demonstrate a strong work ethic, dedication, outstanding customer service, and expertise in their field.

We are currently hiring an IT Analyst III to join our ATEC IT Support team. To join our team, apply today.

Responsibilities

+ Manage the front desk, evaluate walk-in customer requests, and direct them to the appropriate support resources while delivering outstanding customer service.

+ Resolve customer questions and problem concerning Information Technology (IT).

+ Provide technical assistance to customers to minimize disruptions of computer operations.

+ Respond to calls and emails in support of the ATEC community.

+ Log, update and track trouble tickets/worders in ATEC ticketing system.

+ Research, evaluate, implement fixes, and provide feedback on one-time and problematic trends/patterns with customer support requirements.

+ Ensure rigorous application of cybersecurity policies, principles, and practices in the delivery of customer support services.

+ Collect information from callers to be used in the troubleshooting and restoration of network and application services.

+ Coordinate, and assist in the installation, configuration, utilization and operation of IT equipment.

+ Assist in the review of functional user justifications and requirements for new or additional IT capabilities in either hardware or software solutions.

+ Coordinate and schedule warranty repairs, monitor and verify repair actions, and report completed warranty repairs.

+ Assist in developing, maintaining, and updating IT documents for use by help desk personnel to expedite problem resolution.

+ Provide Wireless Device support to include to device setup, user training, troubleshooting, and software repairs of Apple and Android devices.

Qualifications

+ Active DOD Secret security clearance.

+ Active DoD 8570 IAT Level I or IAT Level II certification.

+ Relevant education/experience requirements:

+ 1+ years with Masters

+ 2+years with Bachelors

+ 3+ years with Associates

+ 5+ years with no degree

+ Experience in deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers.

+ Experience configuring IT hardware to resolve problems and installing/configuring operating system images and specialty software on customer devices.

+ Experience in generating reports using Trouble Ticket automated software. (e.g., ServiceNow).

+ Performing backup and restore of software and data on client compute devices.

+ Troubleshooting and resolving client network and wireless issues.

+ Experience testing, analysis and repair of computer system hardware and software malfunctions.

+ Experience deploying interoperable and integrated standard office automation desktop software.

+ Experience installing, configuring, troubleshooting, relocating, and repairing desktops, peripheral devices and printers.

+ Experience resolving desktop problems via Remote Control (Dameware or similar); add/delete accounts and reset passwords as needed.

+ Experience identifying network problems impacting users and work with appropriate Tier II or III administrators.

+ Experience troubleshooting WIFI and GFE provided broadband devices and VPN connectivity.

+ Experience configuring, diagnosing, reimaging, reloading, using, troubleshooting and repairing all AGM MS Windows based laptops and desktops, instant messaging applications, and DoD approved WI-FI and wireless services.

+ Experience using remote tools to connect to remote desktops applications include MCM.

This hybrid position requires applicants to be within 1.5 – 2 hours commute from Aberdeen Proving Ground, MD for IT support.

Desired Qualifications:

+ Outstanding customer service and communication skills.

+ Ability to work in a team environment and independently.

+ Ability to adhere to government policies and requirements.

+ Previous experience mitigating system vulnerabilities and patching (e.g. NESSUS) preferred.

+ Previous experience supporting a Test & Evaluation environment preferred.

+ Exceptional customer service experience.

Job ID

2026-24199

Work Type

Hybrid

Pay Range

$55,000 - $66,000

Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Company Description

Work Where it Matters

Cloud Lake Technology, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Cloud Lake, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders , Cloud Lake provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers , Cloud Lake delivers highly specialized, data-centric services and technology solutions that break down organizational boundaries and transform mission delivery.

As a Cloud Lake employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).

About the Company

Akima

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