IT Analyst

Our client in the Norma, IL area is looking for a IT Analyst

About the Opportunity

Our client is seeking an IT Analyst to join its Information Technology team in a fast-paced manufacturing environment. This hands-on role is responsible for supporting end users, maintaining IT infrastructure, and ensuring business-critical systems remain available and performing at a high level.

This is an excellent opportunity for someone who enjoys troubleshooting technical issues, supporting a wide range of technologies, and partnering with business users to continuously improve IT services.

Responsibilities

• Provide day-to-day technical support for desktops, laptops, printers, software, mobile devices, and end users.

• Troubleshoot and resolve hardware, software, networking, and infrastructure issues while escalating complex problems when appropriate.

• Monitor and maintain Windows servers, PCs, and local IT infrastructure.

• Support manufacturing and business applications to ensure system availability and operational efficiency.

• Assist with hardware deployments, system upgrades, and infrastructure projects.

• Help maintain system backups and participate in disaster recovery activities.

• Create and maintain documentation for IT equipment, systems, and support procedures.

• Collaborate with business stakeholders to identify opportunities for process improvements and technology enhancements.

• Participate in IT projects, system implementations, and continuous improvement initiatives.

• Work closely with internal IT teams and third-party vendors to deliver reliable technology solutions.

• Follow established IT security, compliance, and operational standards.

• Perform other duties as assigned.

Qualifications

Required

• 2+ years of IT support experience.

• Experience supporting Windows desktop and server environments.

• Working knowledge of networking fundamentals, including TCP/IP, switches, and connectivity troubleshooting.

• Strong analytical, troubleshooting, and problem-solving skills.

• Excellent communication and customer service abilities.

• Ability to manage multiple priorities in a fast-paced environment.

• Associate's or Bachelor's degree in Information Technology or a related field, or an equivalent combination of education and experience.

Preferred

• Experience supporting a manufacturing environment.

• Exposure to Manufacturing Execution Systems (MES) or other production-related applications.

• Basic knowledge of databases and reporting tools.

• Technical certifications such as Microsoft, Cisco, CompTIA, or similar.

• Experience working with continuous improvement initiatives.

Why Consider This Opportunity?

• Broad exposure to infrastructure, networking, and enterprise technologies.

• Opportunity to work on both operational support and technology improvement initiatives.

• Collaborative team environment with opportunities for professional growth.

• Stable organization with long-term career potential.

• Diverse technical responsibilities that provide continuous learning and development.