IT Analyst – Senior (VF)

Location: Columbus, OH (Hybrid – 3 Days/Week Onsite)
Must work on W2
Work Schedule: Hybrid – Three days per week in the Arena office

Position Summary

The Lead IT Analyst is responsible for identifying, defining, and documenting business requirements and functional specifications for various IT projects and initiatives by collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines.

If the individual has a development background, that would be great.

We need someone who has the ability to translate technical language into layperson's language and have the ability to ask technical questions of the Lead Technical team members.

Responsibilities

• Identify, define, and document business requirements and functional specifications for IT projects and initiatives.
• Collaborate with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines.
• Communicate effectively with technical and non-technical audiences using presentations, reports, diagrams, and user stories.
• Apply problem-solving skills and analytical thinking to troubleshoot issues, resolve conflicts, and propose solutions.
• Measure and monitor the performance, quality, and value of IT services and solutions using metrics and key performance indicators (KPIs).
• Assess the business impact of IT risks and issues and escalate them as needed to ensure timely resolution and minimal disruption.
• Demonstrate strong business and budgeting skills, and financial acumen with the ability to analyze and communicate trends.
• Understand and comply with contractual obligations and service level agreements (SLAs) of service providers and business partners.
• Maintain a deep understanding of the application domain, including business processes, data flows, systems architecture, and integration points.
• Make suggestions for continuous improvements to the application domain.
• Implement and promote continuous improvement practices.

Required Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or a related business discipline, or equivalent work experience.
• 7–9 years of experience in a similar role.
• Proficiency in various tools and techniques for requirements elicitation, analysis, documentation, validation, and management.
• Excellent verbal and written communication skills, with the ability to tailor the message to different audiences and levels of detail.
• Proactive attitude, with the ability to work independently and as part of a team.
• Customer-centric mindset, with the ability to understand the needs and expectations of end users and deliver value-added solutions.
• Growth mindset, with the ability to learn new skills, adapt to changing situations, and embrace feedback.
• Superior troubleshooting and problem-solving skills.
• Knowledge worker who is driven and can think and act in a fast-paced environment.
• Ability to collaborate with business partners and service providers in a matrix organization.
• Technology domain awareness.
• Ability to operate in a metrics-based management environment with a continuous improvement mindset.
• Foundational understanding of contracts.
• Proficiency in the Microsoft Office Suite.

Comments / Special Instructions

• Need someone who is technically savvy and a driver.
• Development background is preferred.
• Ability to translate technical language into layperson's language.
• Ability to ask technical questions of the Lead Technical team members.