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Systems Analysis Jobs in Washington, DC

IT Analyst Standard II

Mindlance
  • Washington, DC
  • Instant Apply
4 days ago

Job Description

Job Title: IT Analyst Standard II
Location: Washington, DC 202433
Duration: 12 Months - Long Term

Hybrid Onsite: 4 Days onsite per week from Day1.

Duties and Accountabilities:
  • Proven experience with Windows 11 and Microsoft Intune administration, together with working knowledge of Microsoft 365 applications and services, is required to help maintain a stable and effective desktop platform.
  • Experience with Windows debugging and PowerShell scripting is required; experience with C# development is desirable.
  • Broad understanding of Operating Systems, their basic construct and main characteristics. In-depth Windows experience is a must.
  • Strong familiarity with systems administration disciplines like capacity planning, performance analysis, troubleshooting, trend analysis, etc. in enterprise environments.
  • Implementation of procedures-based solutions to support and monitor the effective operations of an element(s) of the infrastructure.
  • Broad understanding of network models and protocols is a plus.
  • Good understanding of Microsoft Entra ID and Active Directory administration as they relate to endpoint identity, device management, Group Policy, and sign-in processes.
  • Experience with virtual/remote desktop & application platforms such as Windows 365, AVD, Citrix XenDesktop and PaloAlto SASE VPN.
  • Troubleshoot escalated incidents requiring software, network, and crash-dump analysis, including Dell and Lenovo driver failures, using tools such as WinDbg in collaboration with other ITS client services teams.
  • Ensure that client policies, procedures and standards are followed.
  • Knowledge of automation and scripting using PowerShell, WMI, and relevant Microsoft APIs is required; experience with .NET or C# is desirable.
  • Good understanding of TCP/IP, DNS, LDAP, Active Directory networking, and endpoint network security, with the ability to diagnose connectivity, authentication, and name-resolution issues.
  • Document detailed incident & problem analysis for major system disruptions.

Selection Criteria:
  • Bachelor s degree in computer science, engineering, information systems, or a related field.
  • At least five years of Windows desktop engineering or endpoint management experience, with hands-on support across several of the following:
  • Windows 11 deployment, including OEM Ready-to-Provision images
  • Windows debugging and automation with PowerShell or C#
  • Microsoft Configuration Manager and Intune
  • Microsoft 365 applications and services
  • Microsoft Edge and Google Chrome
  • Microsoft Entra ID, Active Directory, and Group Policy
  • Nexthink, Splunk, or comparable event-log analytics tools
  • Strong written and verbal English communication skills.
  • Strong interpersonal, teamwork, and prioritization skills in a multicultural environment.
  • Practical and creative problem-solving ability.
  • Microsoft Endpoint Management and ITIL 4 Foundation certifications are desirable.
  • Experience applying ITIL and SAFe Agile practices is desirable.
  • Ability to coordinate with on-site and offshore teams and support global users.
  • Ability to support R&D activities and provide technical guidance on assigned projects.
  • Ability to produce concise technical and user documentation.


EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

Numbers & Facts

LocationWashington, DC

Skills

  • Agile Programming Methodologiesunmatched
  • Analysis Skillsunmatched
  • Application Programming Interface (API)unmatched
  • Authenticationunmatched
  • Automationunmatched
  • Capacity Managementunmatched
  • Citrix XenDesktopunmatched
  • Communication Skillsunmatched
  • Computer Scienceunmatched
  • Configuration Managementunmatched
  • Customer Support/Serviceunmatched
  • DNS (Domain Name System)unmatched
  • Debugging Skillsunmatched
  • Dell Computersunmatched
  • Desktop PCunmatched
  • Desktop Virtualizationunmatched
  • Endpoint Securityunmatched
  • English Languageunmatched
  • Establish Prioritiesunmatched
  • ITIL (IT Infrastructure Library)unmatched
  • Identify Issuesunmatched
  • Identity Data Managementunmatched
  • Information Technology & Information Systemsunmatched
  • Interpersonal Skillsunmatched
  • LDAP (Lightweight Directory Access Protocol)unmatched
  • Microsoft .NETunmatched
  • Microsoft Active Directoryunmatched
  • Microsoft C# (C Sharp)unmatched
  • Microsoft Product Familyunmatched
  • Microsoft Windows Desktopunmatched
  • Microsoft Windows Operating Systemunmatched
  • Multiculturalunmatched
  • Network Protocolsunmatched
  • Network Securityunmatched
  • OEM (Original Equipment Manufacturer)unmatched
  • Offshoringunmatched
  • Operating Systemsunmatched
  • Organizational Skillsunmatched
  • Performance Analysisunmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • Procedure Implementationunmatched
  • Research & Development (R&D)unmatched
  • Scripting (Scripting Languages)unmatched
  • Splunkunmatched
  • Systems Administration/Managementunmatched
  • Systems Analysisunmatched
  • TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
  • Team Playerunmatched
  • Technical Leadershipunmatched
  • Technical Writingunmatched
  • Trend Analysisunmatched
  • VPN (Virtual Private Network)unmatched
  • WMI API (Windows Management Instrumentation)unmatched
  • WinDbgunmatched
  • Windows PowerShellunmatched
  • Writing Skillsunmatched

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