IT Analyst Standard III

Mindlance

Washington, DC

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JOB DETAILS

SKILLS

Acceptance Testing, Administrative Skills, Analysis Skills, Apple Macs, Best Practices, Bug Tracking/Defect Management, Business Practices, Cisco Certifications, Coaching, Code Reviews, Communication Skills, Computer Science, Computer Security, Content Management Systems (CMS), Customer Support/Service, Data Analysis, Data Collection, Data Processing, Data Visualization Tools, Database Administration, Database Programming Languages, Decision Support, Detail Oriented, Develop and Maintain Customers, Enterprise Applications, Establish Priorities, Ethernet, File Systems, Frequently Asked Questions (FAQ), Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Improvement Metrics, Information Architecture, Information Technology & Information Systems, Internet Application, Internet Technology, LDAP (Lightweight Directory Access Protocol), Leadership, Metrics, Microsoft Active Directory, Microsoft Excel, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Operating System, Microsoft Windows System Administration, Microsoft Word, Mobile Applications, Network Monitoring, Network Performance/Analysis, Network Testing, Open Systems Interconnection (OSI), Operating Systems, Organizational Skills, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Project Design, Project/Program Management, Python Programming/Scripting Language, QoS (Quality of Service), Quality Assurance, Quality Management, RSA SecurID, Record Keeping, Release Notes, Reporting Skills, SQL (Structured Query Language), Sales Management, Security Analysis, Software Administration, Software Design, Software Development, Software Development Lifecycle (SDLC), Software Patches, Spreadsheets, Statistics, Systems Administration/Management, Systems Analysis, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Tableau, Team Lead/Manager, Team Player, Technical Presentation, Technical Support, Testing, Time Management, Vulnerability Scanners, Writing Skills

LOCATION

Washington, DC

POSTED

13 days ago

Job Title: IT Analyst Standard III
Location: Washington, DC 20433 (4 Days per week onsite from Day1.)
Duration: 6 Months Long Term extensions

Essential Job Functions:

Interpret data, analyze results using statistical techniques
Scanning through data generated by various operational data sources to develop meaningful insights
Provide decision support through development of processes, tools, reporting and complex data analytics
Analyze and interpret metrics, communicate findings and make appropriate recommendations to decision makers; format, extract and manipulate data to support analysis
Perform analysis of applications, operating systems (Windows/Mac), database layers, perform source code reviews, tests, apply system vulnerability assessment scans, leverage web, application, operating systems tools.
Perform application analysis on both native and web-based pc and mobile applications, including those of mobile platforms (iOS and Android)
Configure, troubleshoot, and perform web and database setups and scans
Analyze the results of network tests, monitoring, and miscellaneous troubleshooting activities
Run diagnostics and perform system updates to ensure devices are up to date and running properly
Assist in identifying and maintaining proper use of licenses and tools
Stay abreast of newer trends in tools and technologies for web and mobile applications
Advise on deployment strategies for new features and components, assessing if rollout plans are safe, progressive, and reversible
Monitor third party software versions and release notes and recommend upgrades and patches, as necessary
Manage day-to-day operation of help desk.
Manage internal client communication channels (help desk site, email, phone, chat etc.)
Assist clients with issues related to the use of the relevant application and provide resolutions.
Track requests and tasks from initiation until closing. Maintain detailed troubleshooting logs and ticketing status in the WBG ticketing system
Maintain records of clients, FAQs, issues, and all other types of requests.
Collect, compile and analyze data, and prepare reports on an ongoing basis.
Coordinate with development and QA teams to ensure reported issues are fixed and communicated in a timely manner.
Work with clients, information architects, project managers and designers to identify application and program management process improvements and pain points.
Work with designers and developers to configure applications.
Participate in User Acceptance Testing, track and manage issues/bugs reported by users or internal clients during User Acceptance Testing.
Evaluate, classify, and prioritize enhancement requests.
Handle communications and manage expectations around essential CMS information, guidelines, and processes
Facilitate communications among IT teams.
Conduct surveys to improve the quality of service for help desk.
Analyze application design and performance metrics and propose improvements.

Educational Qualifications and Experience:

Education: Associate or Bachelor s degree in Computer Science, Information Systems, or related field
Role Specific Experience in IT, hands-on troubleshooting and client support experience
Extensive experience as a Data Analyst
Experience in training and coaching, support to application development.
Extensive experience with various system development lifecycle methodologies and tailoring the artifacts to those methodologies
Enterprise software implementation experience
Understanding of TCP/IP, Ethernet, OSI model, layer 2 and layer 3 concepts
Understanding of Windows OS, applications and administration, Windows Registry, File system, Active Directory, Microsoft products, O365, etc.
Web platforms, SharePoint, etc.
Hands-on knowledge of Network Packet Analysis
Strong understanding of Networking and Operating systems concepts

Related Certification:

ITIL Certification a plus
Cisco DevNet certification is a plus

Required Skills/Abilities:

Proficiency in Excel, MSWord, Office, Outlook, O365 suite.
Ability to investigate issues and seek technical assistance, when necessary
Proven working experience as a Data Analyst or Help Desk Analyst
Strong data analysis skills and ability to suggest improvements for efficiency and effectiveness of solutions based on industry best practices
Ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Technical skills include knowledge of database languages such as SQL, or Python; spreadsheet tools such as Microsoft Excel or Google Sheets; and data visualization software such as Tableau
Advanced knowledge of specific data analytics area, processes, data workflows, standards, and business practices
Strong analytical and problem-solving skills to troubleshoot and maintain applications
Excellent verbal and written communication skills and ability to communicate well with all levels, technical as well as non-technical stakeholders
Ability to work directly with clients and management without supervision and to facilitate and navigate discussions with stakeholders to ensure clarity, prioritization, and consensus
Leadership skills and ability to work well virtually with team members and clients
Ability to work with different points-of-view and lead the team to convergence, while always keeping the project objectives in sight
Ability to work with team members with varying levels of technical skills and diverse international backgrounds
Use collaborative skills to interact with database administrators, system managers, and external application mangers to ensure reliability, availability, and performance of assigned applications
Excellent personal organization skills and ability to take things to closure without follow-ups
Familiarity with Access Management and Governance issues and solutions
Knowledge of one or more of the following: SailPoint, AD, LDAP/Passkey, and secure-ID/RSA
Ability to work in a fast paced, high pressure, demanding environment
Self-motivated, proactive, independent, and responsive (requiring little supervisory attention)
Solid oral and written communication skills, ability to present and explain technical information to end users in a simple way
Ability to adapt to and function in a project environment with multiple timetables and changing priorities
Ability to learn new concepts and approaches in Analyzing Security Incidents, analyzing hardware and software malfunctions.
Demonstrated ability to learn new technologies
Ability and willingness to exhibit pleasant, professional, and courteous workplace etiquette
Excellent verbal and written communication skills
Strong administrative skills: organized, efficient, and versatile

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

About the Company

Mindlance

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