IT and Systems Manager

IT and Systems Manager

We're seeking a proactive and detail-oriented IT and Systems Manager to join our team full-time. This role oversees IT infrastructure and systems management across network hardware, cloud platforms, enterprise systems, and end-user devices, requiring technical troubleshooting, systems administration, software orientation, and cross-functional collaboration.

You'll lead network operations, software and cloud administration, security enforcement, and IT support functions while delivering reliable infrastructure, optimized systems, and responsive technical support that support company-wide operations, security, and productivity across all locations.

The ideal candidate combines strong technical expertise with process optimization and thrives in a fast-paced, creative environment. You'll report to the Director of Business Operations and collaborate with internal teams, department leads, external vendors, and contractors to ensure secure, efficient, and scalable IT operations.

Core Responsibilities

Network & Hardware Infrastructure (30%)

• Manage and maintain all network hardware, including the core switch, PoE access points, cameras, and access systems at all locations.
• Lead the low-voltage planning and buildout for the new or expanding spaces.
• Ensure consistent, high-availability network performance across all locations.
• Conduct regular hardware audits, maintain an accurate asset inventory, and manage the hardware lifecycle, including procurement, deployment, maintenance, and retirement.
• Troubleshoot and resolve network, connectivity, and hardware issues in a timely manner.
• Coordinate with contractors, vendors, and building management on infrastructure projects as needed.
• Perform routine maintenance, monitoring, and optimization of network infrastructure across both locations to ensure reliability and performance.
• Manage network segmentation, VLANs, and firewall rules to support operational and security requirements.
• Maintain up-to-date firmware and configurations across all network hardware, including switches, APs, and security appliances.
• Document network architecture and topology and maintain accurate diagrams for both locations.

Systems, Software & Cloud Management (30%)

• Administer and manage all company and SaaS software licenses, including monitoring usage, renewals, and costs; recommend optimizations to control spend and ensure compliance; and serve as the primary administrator for systems, managing users, groups, permissions, and security settings.
• Oversee cloud storage, backup solutions, and data management practices across the organization.
• Oversee system integrations and data flows between platforms, flagging and resolving issues that impact operations.
• Partner with vendors and implementation partners on system updates, patches, and new feature rollouts.
• Develop and maintain documentation for system configurations, workflows, and user guides.
• Evaluate system performance and work cross-functionally to identify opportunities for process improvement and automation.

Security, Compliance & Device Management (20%)

• Develop and enforce IT security policies, including password management, device encryption, and access controls.
• Monitor systems for security vulnerabilities and respond promptly to incidents.
• Manage endpoint security across company-owned devices
• Ensure compliance with data privacy best practices and relevant regulations.
• Administer and maintain a Mobile Device Management (MDM) platform (such as Jamf, Mosyle, or similar) across all company-owned devices.
• Enforce device configuration profiles, security policies, and software deployment.
• Manage remote enrollment, monitoring, and wiping of devices as needed, particularly in support of onboarding and off-boarding workflows.
• Maintain an up-to-date device inventory and ensure all endpoints remain compliant with company policy and current OS/software standards.

IT Support, Onboarding & Documentation (20%)

• Own the full IT onboarding process for new hires: hardware provisioning, software access, account setup, and orientation to internal tools.
• Execute thorough offboarding procedures including device retrieval, account deactivation, license reassignment, and data preservation in accordance with company policy.
• Maintain clear, up-to-date documentation for all onboarding and offboarding workflows in collaboration with People and Culture Manager.
• Serve as the first point of escalation for IT support issues across both locations, providing timely and clear communication to staff.
• Build and maintain an internal IT knowledge base and documentation library (SOPs, network diagrams, etc.).
• Evaluate and recommend new tools, technologies, and AI-driven solutions that enhance team efficiency, productivity, and decision-making, leveraging a strong understanding of emerging software and artificial intelligence capabilities and best practices.
• Establish and maintain vendor relationships for hardware, software, and service providers.

Manager Level Expectations

• Own projects or processes and maintain accountability for results while ensuring high-quality outcomes.
• Translate strategic objectives into actionable plans and organize work to prioritize effectively across teams or functions.
• Collaborate across teams, when necessary. to align resources, dependencies, and objectives and drive results.
• Identify inefficiencies in processes or projects and implement improvements to enhance effectiveness.
• Apply subject-matter expertise to provide guidance, insights, and influence outcomes beyond immediate responsibilities.
• Document and refine SOPs or core process workflows within your area to ensure efficiency, accuracy, and knowledge sharing.

Requirements

• 5-8+ years of IT management experience
• Advanced proficiency with Google Workspace, Shopify, and Ubiquiti Systems
• Bachelor's degree required; advanced degree is a plus.
• Ad-hoc onsite hardware support is necessary when applicable.
• Must be authorized to work in the United States without current or future employer sponsorship.

Desired Qualifications

• Fluency in Autodesk, Rhino, Keyshot, Google Workspace, Odoo, Asana, Front, and Shopify
• Detail-oriented with excellent organizational and communication skills
• Ability to work effectively with others across functions and levels.
• Comfortable with ambiguity and change; able to learn quickly in a fast-paced environment.
• Demonstrated ability to own work, meet deadlines, and follow through on commitments.
• Strong critical thinking and problem-solving skills.
• Open to giving and receiving feedback as part of a culture of growth and learning.
• Conducts work with integrity, confidentiality, and professionalism.
• A genuinely empathetic group. We have a non-negotiable no jerks policy. Being nice is free.
• Dog-friendly (we share our studio with a few four-legged coworkers)

Studio + Compensation

• This is a full-time position based in Gowanus, Brooklyn + Tribeca, New York
• 40 hours/week. Our studio hours are Monday - Friday from 9 am to 6 pm
• $90,000 - $130,000 annually, commensurate with experience
• Benefits include medical, dental, and vision insurance (with 100% monthly premium coverage options), PTO, and a 401(k) with employer match