IT Application Support Analyst

The Intersect Group

Johns Creek, GA

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JOB DETAILS

SKILLS

Adobe Acrobat, Analysis Skills, Automation, Automation Systems, Billing, Billing Software, Business Solutions, C++ Programming Language, Communication Skills, Cross-Functional, Data Processing, Document Management, IBM AS-400 Server, Identify Issues, Information Technology & Information Systems, Multitasking, Printing, Problem Solving Skills, Process Improvement, Purchase Orders, Reporting Skills, SQL (Structured Query Language), Scripting (Scripting Languages), Shipping/Receiving, Software Administration, Systems Administration/Management, Systems Analysis, Systems Maintenance, Team Player, Technical Support, Windows PowerShell, Writing Skills

LOCATION

Johns Creek, GA

POSTED

16 days ago

Role Summary
The IT Application Support Analyst plays a critical role in supporting and enhancing key business systems, with a strong focus on invoicing, reporting, and workflow automation. This position ensures the reliability and efficiency of internal platforms while addressing technical issues and providing day-to-day support across the organization.

In this role, you will work closely with cross-functional teams to troubleshoot issues, improve processes, and maintain enterprise systems. You will actively contribute to automation efforts, reporting accuracy, and system optimization, helping the organization operate more efficiently and effectively.

Key Responsibilities
Provide technical support for invoicing software including workflow management, scripting, form design, and data processing
Maintain and enhance internal web based workflow automation systems
Manage AS400 ACOM systems for printing shipping tickets, order acknowledgments, and purchase orders
Support Inspire systems for invoicing and check printing operations
Manage PVE systems for invoicing and PDF imaging processes
Oversee document repository platforms to ensure proper organization and accessibility of files
Develop and maintain batch scripts and PowerShell scripts to automate processes and improve efficiency
Create and deliver reports using Showcase Query and Report Writer leveraging strong SQL capabilities

Key Requirements
5 plus years of experience in IT support or systems analyst roles within enterprise environments
Strong proficiency in SQL with the ability to write complex queries and support reporting needs
Experience with report writing tools such as Showcase Query and Report Writer
Hands on experience with C++ scripting and workflow automation technologies
Familiarity with AS400 ACOM systems and document management platforms
Experience supporting invoicing systems, batch processing, and automation tools
Strong problem solving skills with the ability to manage multiple priorities in a fast paced environment
Effective communication and collaboration skills with a team oriented mindset

About the Company

The Intersect Group

The Intersect Group is a different and better business partner. We create unparalleled value for our clients by combining industry-leading Consulting capabilities with comprehensive Staffing and recruitment services. Clients trust us to deliver results based on our deep expertise and proven resources within finance, accounting, and information technology. Through our flexible delivery approach, you get the right solution, at the right time to accelerate your success and achieve all of your mission-critical objectives.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2006

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