IT Application Support Specialist

Position: US - Staffing - IT - Application Support Specialist
Location: Boston, Massachusetts
Duration: Contract

Job Overview:
We are seeking an experienced Application Support Specialist to join our team on a contract basis. The ideal candidate will have a strong IT background, preferably with experience in the insurance industry, and will be responsible for providing technical support, conducting user access reviews, and collaborating with internal teams to resolve issues. This is a fully remote position with standard working hours from 8:00 a.m. to 4:00 p.m. ET. The role involves participating in a two-round video interview process.

Responsibilities:

• Provide clear, timely, and professional communication to internal customers regarding their tickets.
• Analyze low- to moderate-complexity technical and business problems using knowledge of industry operations, products, processes, data, architecture, vendor integration, and application connectivity.
• Collaborate with senior team members and other support teams to identify defects and assess user impact.
• Learn and understand new functionality implemented in monthly releases.
• Identify opportunities for continuous improvement.
• Adhere to metric-driven objectives, such as time to resolve and number of closures per day.
• Participate daily in required team and support group meetings.
• Write clear technical how-to guides.

• 5 years of IT experience.
• 1-3 years of insurance industry experience (preferred).
• Experience conducting user access reviews (preferred).
• Experience with ticketing systems and knowledge bases, such as ServiceNow and Jira (required).
• Proficient with Microsoft Office (Word, Outlook, Excel).
• Experience with Guidewire Suite.
• Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus.
• Ability to think creatively and outside the box.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $20 - $24.28/hour on W2

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com

During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.