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IT Applications Administrator

Rosen's Diversified, Inc.

Green Bay, Wisconsin

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JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Communication Skills, Computer Science, Customer Support/Service, Debugging Skills, Detail Oriented, Editing, Establish Priorities, Food and Beverage Industry, Functional Analysis, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Knowledge Base, Knowledge Transfer, Manufacturing, Microsoft Office, On Call, Operating Systems, Operations Processes, Organizational Skills, Problem Solving Skills, Process Manufacturing, Production Support, Proofreading, Research Skills, Software Administration, Software Development, Software Development Lifecycle (SDLC), Software Installation, Software Upgrades, Systems Administration/Management, Team Player, Testing, Time Management, Training/Teaching Materials, Willing to Travel, Writing Skills
LOCATION
Green Bay, Wisconsin
POSTED
1 day ago
Overview
Job Summary:
In this role is responsible for monitoring and triaging issues across a wide variety of IT applications and technology platforms. Critical to this role is collaborating with cross-disciplinary teams, stakeholders, moving the business forward. It's essential to have excellent attention to detail, be organized, work independently, and be part of a team.

Responsibilities:
  • Monitor and triage issues across a wide variety of IT Applications and Technology Platforms including Infor M3 and Infor related applications, modules, and custom applications for errors.
    • Maintain and document correct Infor M3 and related product configurations on incidents down to functional area affected.
    • Document company systems and Infor functional analysis and resolution steps.
    • Update Freshservice Knowledge Base for future reference.
  • Initiate information gathering calls with the originator/end user/affected user and update tickets in Freshservice.
  • Immediately triage and respond to incoming tickets, move to personal queue or other queues.
  • Maintain appropriate status on open Incidents and provide summarized notes on resolution steps.
  • Escalate with Production Support teams if low priority issues are deemed severe.
  • Follow Production Support Service Level Objectives, (SLOs).
  • Train fellow IT Applications Administrators and Production Support teams on Infor M3, Infor related applications, modules, and custom applications.
  • Provide Production Support for company systems. This includes Infor M3 Infor related applications, modules, and custom applications. This may involve unplanned after-hours and weekend support.
  • Initiate and expedite Knowledge Transfer Sessions with IT and Business functional groups.
  • Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.
  • With proper training and experience, future duties of this role may include security administration, installation & upgrade of software, configuration of applications & systems.
  • Oversee and/or participate in executing the design, development, and implementation of software and hardware solutions, systems, or products.
  • Design, program, test, debug, implement, and document program logic.
  • Organize data files and prepare flowcharts of data movement.
  • Document procedures and operation methods. Prepare instructional material for users and complete user training.
  • Analyze documents, files, and reports related to workflows.
  • Analyze and develop solutions by evaluating specifications and creating workflow.
Qualifications
Knowledge, Skills, and Experience
  • Bachelor's degree in information technology, computer science or a related field is required.
  • Minimum two years experience in related field.
  • Previous experience with Infor M3 (Food & Beverage) a plus, but not required.
  • Experience with Sage Software, AS/400 Applications, .Net Applications.
  • Experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies and business applications.
  • Experience with all phases of the SDLC.
  • Ability to work in a fast-paced team environment while remaining flexible to understand both business and technical perspectives.
  • Ability to effectively communicate with individuals on all levels throughout the organization.
  • Excellent planning, time-management, organization, and prioritization skills.
  • Ability to conduct research into systems issues and products as required and communicate ideas in both technical and user-friendly language.
  • Familiar with standard Business & IT concepts, practices, and procedures. Willing to perform variety of tasks.
  • Experience within manufacturing environments, specific to process manufacturing.
  • Ability to work a low volume, rotating on-call schedule.
  • Ability to travel on a periodic basis to other locations pending business needs.
  • Working knowledge of applicable data privacy practices and laws.
  • Strong written communication skills and knowledge to tailor messages to the appropriate audience.
  • Capacity to develop strong working relationships
  • Ability to relay information clearly and efficiently, both orally and in writing
  • Excellent writing, editing, and proofreading skills with a diligent eye for detail, language, flow, and grammar
  • Proficient with Microsoft Office applications
  • Experience working in a collaborative team atmosphere and also being an individual contributor with individual projects, deadlines, a

About the Company

R

Rosen's Diversified, Inc.

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