Position PurposeAssist team with data preparation and cleansing for migration to QAD 2016 ee and QAD EAM systems from iSeries AS400 and iMaint monitor and complete help desk tickets Tier 1 for end-user support and troubleshooting of software applications create and update work instructions project scopes etc. and assist with routine tasks.Essential FunctionsData preparation and cleansingMonitor research and complete help desk tickets for end-user support and troubleshootingCreate and update user guides manuals work instructions test scripts etc.Participate in user acceptance testing for new applications and enhancementsGather requirements for new applications or enhancements to create project scopes and supporting documentationDevelopment and modification of SQL queries andor stored proceduresBug-fixing within internal applicationsAssist team with other projects and tasks as neededEducation and TrainingCurrent studies in the field of Information TechnologyMinimum QualificationsCurrent studies in the field of Information TechnologyStrong customer-service orientationStrong understanding of SQLBasic understanding of Object-Oriented Programming preferably C VB.NETFamiliarity with HTML HTML5 CSS CSS3 JavaScriptAbove average communication skills written and verbal - attention to detail is a mustProficient in MS OfficeMS 365 Word Excel PowerPoint Teams Outlook OneNote etc.Ability to work independently and as part of a teamPhysical DemandsAbility to travel to division and plant sites as required limited to none.Frequent sitting work at computer for extended periods of time.Environmental ConditionsOffice setting.Exposure to cold data rooms where equipment is located.Plant floor environment requires the wearing of protective equipment.Behavioral TraitsStrong verbal written and interpersonal skills.Must exhibit the highest professionalism self-initiative enthusiasm and work ethic.Customer service skills Ability to demonstrate patience and understanding when helping users of IT services.We are an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by law.