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IT Applications Specialist

GTT

Kansas City, MO

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JOB DETAILS
SKILLS
Analysis Skills, Architectural Design, Banking Services, Benchmarking, Beta Test/Release, Biology, Biotech and Pharmaceutical, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Communication Skills, Community Development, Computer Engineering, Computer Science, Conferences, Construction, Construction Engineering, Corrective Action, Customer Relations, Customer Support/Service, Dental Insurance, ESRI, Engineering Software, Financial Services, Fortune 500 Customers, Identify Issues, Information Technology & Information Systems, Insurance, Knowledge Base, License Management, Management of Information Systems/Technology (MIS), Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Management, Product Programs, Production Systems, Retail, Retirement Funds, Root Cause Analysis, Safety/Work Safety, Software Administration, Software Design, Supplier Relationship Management (SRM), Technical Consulting, Technical Leadership, Technical Support, Technical/Engineering Design, Telephone Skills, Time Management, Trend Analysis, User Groups, Vendor/Supplier Relations, Vision Plan, Writing Skills
LOCATION
Kansas City, MO
POSTED
30+ days ago
Primary Job Title:
Applications Specialist

Alternate Job Titles:
  • IT Applications Support Specialist
  • Design Software Support Analyst
  • AEC Applications Analyst
  • Technical Applications Consultant
Location: Kansas City, Missouri
Onsite Position
Position Details

Position Type: Contract
Contract Duration: 12 Months
Start: As Soon As Possible
Job Summary
The Applications Specialist provides advanced technical support for design and engineering software applications across global practices, regional offices, and project teams. This role supports internal customers by troubleshooting critical issues, deploying specialized applications, and improving IT processes within the AEC (Architecture, Engineering, Construction) industry.
The position requires strong expertise in engineering and design software platforms, excellent customer service skills, and the ability to manage multiple technical priorities in a fast-paced environment.
Key Responsibilities
  • Respond to incoming calls, emails, and chat sessions to document and resolve critical issues
  • Troubleshoot and resolve design-related software problems
  • Research, verify, and document product defects; create ServiceNow tickets
  • Escalate unresolved issues to section managers or vendor support as needed
  • Develop and maintain knowledge base articles
  • Deploy and test specialized applications for business units
  • Analyze recurring issues to determine root cause and corrective action
  • Identify trends in customer-reported issues
  • Manage AEC product licenses and vendor relationships
  • Participate in product BETA programs and provide enhancement feedback
  • Monitor systems to identify performance issues
  • Provide peer-to-peer training and presentations
  • Benchmark hardware for engineering and architectural design needs
  • Attend relevant AEC industry user group meetings and conferences
  • Perform additional duties as assigned and comply with company policies and standards
Required Qualifications
  • Bachelor’s Degree in Computer Science, MIS, CAD, Engineering, or related field OR equivalent professional experience
  • Minimum 4 years of experience troubleshooting and resolving design application programs
  • Strong knowledge of Autodesk, Bentley, Hexagon, ESRI, Revit, or other engineering/design software suites in a production environment
  • Strong technical troubleshooting and analytical skills
  • Excellent written and verbal communication skills
  • Ability to work independently and manage multiple deadlines
  • Strong organizational and prioritization skills
  • Proficiency in Microsoft Office Suite
Core Competencies
  • Customer-focused service mindset
  • Ability to translate technical issues into clear solutions
  • Strong collaboration and vendor relationship management
  • Continuous learning within AEC and IT technologies
Work Environment
  • Onsite position in Kansas City, MO
  • Supports internal teams nationwide
  • Fast-paced IT support environment with multiple concurrent priorities
Benefits
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About the Company
An established infrastructure engineering firm designing and building essential infrastructure for cities since 1898. With a commitment to safety and quality, the organization plays a critical role in developing sustainable communities nationwide.
About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 banking, insurance, financial services, technology, life sciences, biotech, utility, and retail organizations across the U.S. and Canada.
Job Number: 26-01556
#LI-GTT #LI-Onsite 

About the Company

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GTT

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