IT Applications Supervisor

IT Applications Supervisor
Location: Onsite in Winter Park, FL
Pay Rate: $90,000–$115,000 annually
Position Type: Permanent

Introduction

4 Corner Resources is hiring for an IT Applications Supervisor to lead Tier 2 application support and oversee a team of analysts responsible for maintaining and optimizing critical business systems. This role partners closely with vendors, internal IT teams, and business stakeholders to ensure application stability, timely upgrades, and continuous process improvement.

The ideal candidate brings a strong blend of technical application support experience, demonstrated experience in business requirements gathering, workflow documentation, and managing application lifecycles, vendor management, and process improvement expertise. This is a great opportunity for someone who thrives in a hands-on leadership role and can balance day-to-day support operations with long-term system optimization.

Key Responsibilities

• Lead, mentor, and develop a team of application support analysts, including performance management and annual reviews
• Oversee the coordination and execution of software and firmware upgrades with external vendors
• Partner with vendors to resolve system issues and implement long-term solutions
• Communicate clearly and professionally with end users, internal IT teams, vendors, and department leadership
• Provide accurate project status updates and participate in cross-functional meetings
• Ensure adherence to IT policies, change management procedures, and organizational standards
• Drive process improvements to enhance efficiency, reliability, and the overall user experience
• Manage multiple initiatives simultaneously while meeting deadlines
• Support additional projects and operational needs as required
• Maintain flexibility to work extended hours when business needs require

Required Qualifications

• 10+ years of progressive technical experience supporting hardware and software systems
• 3+ years of leadership experience, including team oversight and performance evaluations
• Hands-on experience supporting and maintaining SAP ECC 6.0 strong plus
• Experience working within an ITSM ticketing system
• Bachelor’s degree in Information Technology or a related field, or equivalent professional experience

Skills and Competencies

• Strong critical thinking and problem-solving abilities
• Ability to identify process gaps and implement streamlined solutions
• Experience collaborating with external vendors to drive issue resolution
• Strong organizational skills with the ability to prioritize competing demands
• Dependable, proactive, and committed to continuous learning
• Ability to thrive in a fast-paced environment while managing multiple priorities

• work closely with stakeholders