IT Applications Support Specialist

Kforce Inc

Charlotte, NC

JOB DETAILS
SKILLS
Communication Skills, Detail Oriented, Identify Issues, Information Technology & Information Systems, Problem Solving Skills, Process Improvement, Software Administration, Technical Support, Telecommunications
LOCATION
Charlotte, NC
POSTED
16 days ago

Kforce is immediately seeking an experienced IT Applications Support Specialist in support of our enterprise telecommunications and mass media client based in Charlotte, NC.

Summary: We are seeking a proactive and detail-oriented IT Applications Support Specialist to join our dynamic IT team. This role focuses on supporting internal applications and ensuring seamless day-to-day operations for our employees. Rather than hands-on troubleshooting, this position involves coordinating responses to outages and incidents, facilitating communication, and ensuring the right application owners are engaged to resolve issues. This position is ideal for candidates with a passion for technology support who come from non-technical or business-oriented backgrounds.

Key Responsibilities:

  • Facilitate and lead bridge calls during application outages or incidents
  • Coordinate with application owners, IT teams, and relevant stakeholders to ensure swift resolution of issues
  • Act as the primary point of contact to gather status updates and communicate timelines
  • Document incident details, timelines, and resolutions for post-incident reviews
  • Educate employees on IT policies, security best practices, and application usage
  • Participate in IT projects, such as application rollouts and process improvements

About the Company

K

Kforce Inc

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.

 

Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Financial Services
FOUNDED
1962
WEBSITE
http://www.kforce.com/