IT Asset Management (ITAM) Deployment Technician

Request ID:97440-1
Title: IT Asset Management (ITAM) Deployment Technician
Location: Miami FL
Duration: 6+ Months
Salary Range: $30- $35 an hour on W2

Job Description:

ServiceNow_ITAM (IT Asset Management)
Desktop Management - Infrastructure Services (IS)

Key Responsibilities
1. Device Deployment & Imaging
" Perform imaging of new laptops using standardized enterprise images provided by the client.
" Build and configure devices from the designated staging location (Port of Miami).
" Ensure all devices are compliant with organizational security standards through Intune enrollment.
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2. Device Lifecycle Management
" Coordinate distribution of new devices and collection of legacy devices.
" Ensure successful execution of end-user device refresh lifecycle covering:
o Asset assignment
o Device activation
o Decommissioning of old hardware
" Maintain accurate tracking of all devices through ServiceNow asset management.
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3. User Data Migration & Support
" Guide users to back up data to OneDrive prior to transition.
" Provide documentation and instructions to ensure smooth migration of files/settings.
" Troubleshoot post-deployment issues, including application setup and device access.
" Conduct follow-ups to ensure users are fully operational.
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4. Logistics & Coordination
" Coordinate shipping of devices to remote users via FedEx and track deliveries.
" Manage scheduling for delivery/returns:
o Remote users via scheduling tools
o Onsite users via designated pickup locations
" Validate user eligibility through ServiceNow and Azure prior to deployment.
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5. Asset & Inventory Management
" Update asset records at every lifecycle stage:
o Shipment
o Delivery
o Assignment
o Return
" Maintain tracking numbers and audit trails in ServiceNow.
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6. Stakeholder & Governance Support
" Work closely with project stakeholders (Engagement Manager, SMEs, client teams).
" Follow defined governance and reporting structures.
" Ensure adherence to agreed service windows and delivery timelines.
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Work Environment & Coverage
" Locations: Miami-area sites including Port of Miami, Miramar, Weston, FIU, Tech Hub, and Biscayne.
" Service Window: Monday Friday, 8:00 AM 5:00 PM (EST).
" Support Model: Combination of onsite and remote user support.
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Required Skills & Qualifications
Technical Skills
" Expertise in:
o Windows & Mac OS device setup and configuration
o Imaging and endpoint deployment tools
o Client Intune / Endpoint Manager
o ServiceNow (Asset Management preferred)
o Azure AD user/device validation
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Functional Skills
" Strong understanding of:
o IT asset lifecycle management
o End-user support and troubleshooting
o Data migration and backup processes
o Logistics coordination and scheduling
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Soft Skills
" Excellent communication and user interaction skills
" Strong coordination and multitasking capabilities
" Attention to detail in asset tracking and documentation
" Ability to work in fast-paced, high-volume rollout environments

Appreciate your quick response and please feel free to reach me out for any query you may have.

Thanks