Job Description
Key Responsibilities:
- Maintain accurate, centralized inventory of IT assets including endpoints, peripherals, hardware, software, and cloud resources.
- Tag assets properly and associate them with owners, locations, cost centers, and lifecycle status.
- Process full asset lifecycle events such as requests, procurement, receipt, deployment, moves/changes, returns, and disposal using ITAM/ITSM tools.
- Support hardware refresh, replacement, and disposal programs while ensuring compliance with data-wipe and environmental policies.
- Track software license entitlements, allocations, and usage against deployments.
- Identify under-utilized, unused, or over-allocated licenses and propose reclamation or optimization actions.
- Prepare data and summaries for renewals, true-ups, and vendor negotiations.
- Coordinate with Procurement, Finance, and Security on new software onboarding and standardization.
- Plan and conduct periodic IT asset audits for hardware, software, and cloud, including physical inventories and tool-based reconciliations.
- Reconcile inventory with purchase data, system discovery, and physical checks to resolve gaps.
- Document audit findings, track remediation, and improve controls to prevent issues.
- Handle IT asset-related tickets like new hire kits, swaps, returns, access, and software requests while enforcing standards.
- Partner with service desk and endpoint teams to streamline asset workflows and documentation.
- Produce reports and dashboards on inventory accuracy, asset utilization, compliance, and savings opportunities.
- Maintain and update ITAM process documentation, SOPs, and knowledge articles.
Requirements (Technical, Functional, and Behavioral Skills):
- 3+ years in IT Asset Management, IT Operations, or related roles.
- Hands-on experience with ITAM/ITSM tools such as ServiceNow, Jira Service Management, Ivanti, Flexera, or similar.
- Solid understanding of IT hardware and software lifecycle processes from request to retire.
- Familiarity with software licensing models including per-device, per-user, subscription, and SaaS.
- Strong analytical skills and attention to detail for reconciling data from multiple systems.
- Experience collaborating with cross-functional stakeholders in IT, Finance, Security, and Procurement.
- Excellent written and verbal communication skills.
Preferred Skills:
- Experience supporting IT asset or software license audits.
- Exposure to endpoint management or discovery tools such as Intune, Jamf, SCCM, or Tanium.
- Background in mid-to-large enterprise environments.
- Knowledge of ITIL/ITSM and ITAM best practices; certifications like ITIL, CSAM, CAMP, or CITAM are a plus.
Numbers & Facts
| Location | San Francisco, CA |
| Salary | $35.32–$48.67 Per Hour |
Skills
Analysis Skillsunmatched
Asset Managementunmatched
Atlassian JIRAunmatched
Best Practicesunmatched
Cloud Computingunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Cross-Functionalunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Documentationunmatched
Financeunmatched
Hardware Administrationunmatched
IT Service Management (ITSM)unmatched
ITIL (IT Infrastructure Library)unmatched
Information Technology Softwareunmatched
Information Technology/Systems Auditunmatched
Inventory Managementunmatched
Maintain Complianceunmatched
Negotiation Skillsunmatched
Onboardingunmatched
Peripheral Hardwareunmatched
Physical Inventoryunmatched
Presentation/Verbal Skillsunmatched
Purchasing/Procurementunmatched
Reconciliationunmatched
Security Softwareunmatched
ServiceNowunmatched
Software Development Lifecycle (SDLC)unmatched
Software Licensesunmatched
Software as a Service (SaaS)unmatched
Standard Operating Procedures (SOP)unmatched
System Center Configuration Manager (SCCM)unmatched
Technical Supportunmatched
Writing Skillsunmatched
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