IT Asset Manager/Technical Support

Join the Arkansas Game and Fish Commission as a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing IT asset management and hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.

Travel Requirements
This role requires regular travel to AGFC offices statewide (average 2 days per week) with and without AGFC personnel using AFGC vehicle.  No travel reimbursement necessary.  Valid Drivers License and Insurance required!

 
Required Qualifications

●       3+ years of experience in each of the following:

○       Helpdesk or Field technician support

○       End User Hardware Support (laptops, desktops, mobile devices)

○       IT Asset Management

○       ITSM/ITAM Tools 

○       Software installation and maintenance

●       Exceptional customer service skills with a commitment to user satisfaction

●       Strong communication abilities for technical and non-technical audiences

 
Preferred Qualifications

●       CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications

●       Experience with Freshservice ITSM/ITAM

●       NinjaOne RMM

●       Google Workspace administration experience

●       Experience in government or conservation organizations

●       Bachelors Degree in Computer Science, Information Systems, Business Administration, or related field

 
Technical Skills

●       Windows 11 operating systems

●       Active Directory administration

●       iOS and Android mobile device management tools

●       Network monitoring and discovery tools

●       Antivirus and security software and tools

●       Remote monitoring and management support tools