IT Assistant

Winter Services Inc

Milwaukee, WI
16 days ago

Full-time

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Skills

Asset Managementunmatched
Auditingunmatched
Authenticationunmatched
Cellular Telephoneunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Desktop Hardwareunmatched
Desktop PCunmatched
Detail Orientedunmatched
Documentationunmatched
Email Management/Administrationunmatched
Establish Prioritiesunmatched
Help Deskunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Inventory Levelsunmatched
Inventory Managementunmatched
Inventory Reportsunmatched
Laptop Hardwareunmatched
Lift/Move 50 Poundsunmatched
Manufacturing Data Managementunmatched
Microsoft Active Directoryunmatched
Microsoft Product Familyunmatched
Microsoft Windows Desktopunmatched
Microsoft Windows Operating Systemunmatched
Mobile Devicesunmatched
Network Management Softwareunmatched
Network Supportunmatched
Onboardingunmatched
Operational Supportunmatched
Operations Processesunmatched
Organizational Skillsunmatched
Peripheral Hardwareunmatched
Physical Inventoryunmatched
Printersunmatched
Process Improvementunmatched
Purchasing/Procurementunmatched
Software Administrationunmatched
Software Portingunmatched
System Operationsunmatched
Systems Administration/Managementunmatched
Systems Maintenanceunmatched
Technical Supportunmatched
Testingunmatched
Time Managementunmatched
User Interface/Experience (UI/UX)unmatched
Willing to Travelunmatched
Workstation Hardwareunmatched

Description

The IT Assistant will provide front-line IT support for end users, maintain IT assets, and assist with onboarding, systems administration, and operational IT processes while escalating complex issues to the IT Coordinator. This position functions as a Tier 1 Help Desk and IT Operations support role.

Responsibilities:

End User Support at Winter Services including:

- Serve as the primary point of contact for incoming IT support requests via phone and email

- Troubleshoot and resolve basic hardware, software, network, and mobile device issues with a focus on clear, non-technical communication
- Assist users with common mobile device needs such as email setup, authentication apps, connectivity issues, and basic troubleshooting
- Guide users through solutions in a patient, approachable manner, ensuring understanding and confidence
- Escalate more complex issues to the IT Coordinator as appropriate
- Maintain accurate, detailed documentation of incidents, resolutions, and user interactions
- Deliver consistent, high-quality service that prioritizes responsiveness, professionalism, and user satisfaction

IT Asset Management:

- Oversee the intake, inventorying, and tracking of all IT hardware, including laptops, desktops, mobile phones, tablets, and peripherals
- Log all assets into the asset management system, including but not limited to: serial numbers, asset tags, phone numbers, carrier details, assigned users, and location data
- Maintain real-time accuracy of asset records, ensuring all changes (assignments, transfers, upgrades, repairs, disposals) are properly documented
- Perform routine audits and reconciliation of physical inventory against system records, including mobile device inventories and line assignments
- Track mobile device lifecycle, including procurement, activation, upgrades, number porting, and decommissioning
- Coordinate with mobile carriers and vendors for device orders, replacements, and service-related requests
- Prepare, configure, enroll (e.g., MDM), and test devices prior to deployment
- Monitor and manage inventory levels for both standard IT equipment and mobile devices
- Generate inventory and asset utilization reports as needed
- Recommend process improvements to enhance asset tracking accuracy and efficiency

Onboarding and Offboarding including:

- Set up new employee workstations, including hardware, software, mobile devices, and account provisioning
- Provision and configure mobile devices, including required applications, security settings, and access controls
- Ensure all assigned equipment (including phones) is properly recorded and linked to the employee in the asset system
- Provide a welcoming and supportive onboarding experience, including basic IT and mobile device orientation
- Decommission equipment and mobile devices for departing employees, ensuring assets are recovered, wiped, and updated in the system
- Coordinate mobile line transfers, suspensions, or cancellations as part of offboarding
- Revoke system and mobile access in a timely and secure manner
- Partner with HR and hiring managers to ensure smooth and well-coordinated transitions

QUALIFICATIONS:

Associate’s degree in information technology or related field (or equivalent experience)

1-3 years in IT Operations and Support
Knowledge of Network Management and IT system protocols.
Proficiency in Microsoft 365 Suite
Working knowledge of Microsoft Active Directory and Entra ID
Knowledge and hands-on experience with:

- Laptop and desktop hardware
- Mobile devices and tablets
- Windows desktop operating systems (Windows 10 and 11)
- End user applications and software
- Network peripherals
- Printers

Discretion and trustworthiness due to frequent contact with confidential material
Strong attention to detail and organization skills
Experience with documentation software and proven data recordkeeping accuracy.
Ability to consistently provide responsive, professional, and highly personable technical support.

PHYSICAL DEMANDS:

Frequently lift objects weighing up to 50 pounds
Climb stairs
Sit for long periods of time
Occasionally stoop, kneel or crouch
Use hands and arms to reach for, grasp and manipulate objects

WORKING CONDITIONS:
Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work. Travel to other branches/locations as needed.

Winter Services LLC is an equal opportunity employer that takes pride in creating a diverse and inclusive workplace. The company complies with all applicable federal, state, and local fair employment practices law. Winter Services strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of age, race, religion, color, creed, disability, familial status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender, gender expression, gender identity, genetic information, marital status, national origin, ancestry, veteran or military status, or any other characteristic protected by federal, state, or local law.

Numbers & Facts

Location	Milwaukee, WI
Job Type	Full-time
Website	https://www.

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