IT Assistant (Not Remote)

IT Assistant

Location: North Phoenix and/or Wittmann, AZ | Schedule: Full Time

Who We Are

At All Things Metal Industries, we don't just build steel-we build people, relationships, and lasting careers. We're proud to be a family-owned company that's been recognized multiple times as one of Arizona's Best Places to Work, and we take that seriously.

Our culture is fast-paced and driven, but also supportive and humble. We value teammates who are hungry to learn, smart in how they work, and humble enough to grow with others. This isn't a place for short-term gigs-you'll find steady work, opportunities to advance, and a team that truly has your back.

Whether it's in the shop, the field, or the office, we believe in promoting from within, investing in our people, and helping each other reach the next level. If you're looking for a long-term home where hard work meets big opportunity, All Things Metal is the place to be.

Rhino Central Services

Rhino Central Services is the backbone of All Things Metal Industries, providing HR, finance, and IT support exclusively for ATM Steel, RoXteel, and KorFab. While we don't produce steel or panels ourselves, our work keeps the whole family of companies running smoothly. Everything we do is focused on supporting our specialized teams so they can succeed.

Role Overview

Rhino Central Services, the shared services hub for All Things Metal, KorFab, and RoXteel, is seeking a proactive IT Assistant to support day-to-day technology operations across our business units. This role bridges the gap between our internal teams and our managed IT provider, ensuring that our systems, software, and people stay connected and productive. This is an in person position!

The IT Assistant will serve as the first line of support for employees, handling user issues, managing hardware and software, coordinating with 3rd party IT Provider on escalated matters, and keeping our specialized construction technology running smoothly. This is an excellent opportunity for someone who enjoys hands-on problem-solving, process improvement, and learning within a growing, fast-paced steel and construction environment.

Key Responsibilities

User Support & Helpdesk

• Provide first-line support for hardware, software, and connectivity issues.
• Troubleshoot and resolve problems with construction-specific programs (Tekla Powerfab, Sage 100 Contractor, Vista Viewpoint, AutoCAD, Bluebeam, Trimble Connect, etc.).
• Assist with account setup, password resets, permissions, and license management.
• Train end users on new systems, updates, and company technology standards.
• Log, track, and prioritize IT support requests to ensure timely resolution.

Hardware & Network Maintenance

• Set up, configure, and maintain computers, printers, and mobile devices.
• Manage software updates, drivers, and patches for both office and field equipment.
• Support network connections and ensure reliable VPN access for remote and field users.
• Partner with 3rd Party IT Provider on escalated network, security, and infrastructure issues.

Software & Data Administration

• Install, update, and manage licenses for key construction software.
• Coordinate with vendors and 3rd Party IT Provider for upgrades, integrations, and troubleshooting.
• Assist project teams with data sharing, version control, and file management.
• Help enforce company data protection and cybersecurity best practices.

Documentation & Training

• Maintain IT documentation, user guides, and FAQs.
• Conduct new-hire IT orientation and software onboarding.
• Provide refresher training on software tools and updates.

Inventory & Field Support

• Maintain IT asset inventory and oversee equipment lifecycle.
• Assist with procurement and setup of new devices and software.
• Support field teams accessing digital drawings, models, and schedules.

Qualifications

• 0-3 years of hands-on IT support or helpdesk experience - ideal for someone early in their IT career looking to grow.
• Basic understanding of computer hardware, software, and networking fundamentals.
• Familiarity with construction software (Tekla, Sage, Bluebeam, etc.) is helpful, but we're happy to train the right person.
• Naturally curious and resourceful - able to research issues, use available tools, and problem-solve without constant direction.
• Comfortable juggling multiple priorities and learning through doing.
• Experience coordinating with a managed IT provider is a plus, but not required.
• Ability to lift and move computer equipment as needed.

Skills & Abilities

• Excellent communication and customer service skills.
• Strong attention to detail and organizational ability.
• Problem-solving mindset with eagerness to learn new systems.
• Ability to work independently while collaborating across departments.
• Comfortable juggling multiple priorities in a fast-paced environment.

Schedule

Business hours are M-Th 7am - 5pm and Fri 7am - 11am

Hours will be dependent upon current projects and business needs.

Compensation & Benefits

• Hourly $19-23 depending on experience
• Steady, long-term work in a supportive environment
• First-time homebuyer program with $500 bonus and optional realtor/mortgage support
• Dave Ramsey SmartDollar financial education resources
• Full benefits including medical, dental, vision, PTO, and sick time
• 401(k) with company match and profit-sharing contributions
• Family-friendly events and team-building activities
• Birthday and work anniversary recognition
• Cash bonuses for production roles and internal growth opportunities