IT Assistant / Operations Administrative Assistant

IT Assistant / Operations Administrative Assistant, Chicago, IL

The IT Assistant / Operations Administrative Assistant will serve as the in-house IT assistant to the Lead Engineer for growing 50+-employee firm, including resolving user-specific and basic networking issues, managing relationship with external IT vendor, and suggesting and implementing technology-related business-improvement projects. Ability to troubleshoot and solve straight-forward problems that do not have SOPs required. Company requires a full COVID-19 vaccine (as defined by the Center for Disease Control and Prevention (CDC)) or an approved exemption as an accommodation. Position requires 3 days Onsite and 2 days Remote, with occasional after-hours and weekend work.

IT Assistant/ Operations Administrative Assistant Responsibilities:

• Identify and resolve basic issues in office networking environment, including internet connectivity, file server and VPN availability, access to networked peripherals such as printers/fax/copiers.
• Work with external IT provider to ensure infrastructure networking and computing systems remain available.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions (including but not limited to automating data collection or entry; website design; basic coding/scripting).
• Setup and prepare offices with IT equipment.
• Assist with routine local technical projects and deployment of software updates/support.
• Work with the IT Lead to maintain or create policies, procedures, and processes (e.g., relating to data and network security, hardware/software usage; selection and replacement of computing equipment etc.).
• Assist IT Lead with managing external IT vendor relationships, tickets, and projects.
• Website maintenance and updates
• Warranty equipment management
• Software support and product research
• IT inventory management; disposal; destruction
• Assist with internal control matrix for SOC and scheduled SOC tasks
• Maintain Emergency Contact Portal and IT Policy Handbook
• Assist with conflict checks and related software
• Assist OPS team with office coverage and supplies.
• Other Administrative functions as needed.

IT Assistant / Operations Administrative Assistant Qualifications:

• 1+ years of IT experience with client, server, and network service delivery.
• 2+ years or experience with networking concepts such VPN environments, Multi-Factor Authentication (MFA).
• 2+ years of experience of troubleshooting in a multi-user environment.
• 2+ years of experience in a professional environment.
• 2+ years of experience in PC and MAC troubleshooting.

Preferred Qualifications:

• Bachelor's degree in computer science or IT related field is a plus.
• Industry relevant certifications such as: CompTIA, Network+, Cisco/CCNA, Linux.
• Ability to explain complex IT concepts in simple terms.
• Ability to manage high priority projects.
• Excellent written and verbal communication skills.
• Proven ability to work successfully with limited supervision.
• Graphic Design skills are a plus.

Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE.