IT Associate

Client Overview:
Our client is a global public health organization with a collaborative, mission-driven environment and a close-knit IT team supporting employees across multiple locations. They are currently expanding their team and looking to add an IT Associate to their team.

Salary/Hourly Rate:
$25/hr - $28/hr
$63k - $70k upon permanent conversion

Position Overview:
Our client is seeking an IT Associate for a temp-to-perm opportunity providing first-tier technical support to a global workforce. This IT Associate will support daily IT operations across hardware, software, mobile devices, user accounts, and meeting technology, with a strong emphasis on customer service and end-user experience.

Responsibilities of the IT Associate:

• Provide first-tier technical support to employees across the organization.
• Troubleshoot laptops, printers, mobile devices, software, accounts, and peripherals.
• Manage user accounts and assist with access-related issues.
• Manage IT onboarding and offboarding processes.
• Support AV technology for meetings and workshops.
• Document technical issues, resolutions, and standard processes.
• Identify recurring technical issues and assist with implementing solutions.
• Assist the IT team with various projects and initiatives.

Required Experience/Skills for the IT Associate:

• 2 - 3 years of hands-on IT or technical support experience.
• Strong Windows 10/11, Active Directory, and Microsoft 365 experience.
• Experience supporting macOS and iOS/Android devices.
• Experience troubleshooting laptops, docking stations, monitors, printers, and other peripherals.
• Understanding of TCP/IP and general networking concepts.
• Experience supporting enterprise software and user accounts.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently and effectively within a small team environment.
• Ability to manage and reprioritize multiple requests.

Preferred Experience/Skills for the IT Associate:

• Experience with PowerShell and/or VBScript.
• Experience supporting Microsoft Teams and Zoom.
• Experience using Zendesk.
• Knowledge of Group Policy, WSUS, and WDS.
• Experience working with Lenovo products.
• Experience with Box, Smartsheet, and Adobe applications.
• AV and meeting technology support experience.
• Experience supporting a multicultural or global workforce.
• Microsoft or other technical certifications.

Education Requirements:

• Associate's degree or additional education in a technical field is preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3

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EOE/M/F/D/V/SO

Position ID: 406176