Job Description
Weare seeking a reliable and tech-savvy individual to join our team as an IT Bench Technician and Customer Service Representative. This dual-role position involves diagnosing and repairing computer hardware and software issues (bench tech work) as well as assisting customers with inquiries, service updates, and technical support both in-person and over the phone.
IT Bench Technician Duties (60%):
- Diagnose, troubleshoot, and repair desktops, laptops, tablets, and peripheral devices.
- Install and configure operating systems, software applications, and hardware upgrades.
- Perform virus/malware removal and data recovery.
- Conduct routine maintenance and testing of equipment.
- Document all repairs, parts used, and services performed.
- Maintain a clean and organized workbench and inventory of parts/tools.
Customer Service Representative Duties (40%):
- Greet and assist customers in-store and via phone/email with professionalism and courtesy.
- Provide updates on repair status and estimated completion times.
- Help customers with basic tech questions, service pricing, and product recommendations.
- Open and close service tickets using ticketing software or CRM systems.
- Handle basic billing and point-of-sale transactions.
- Escalate complex issues to senior technicians or supervisors as needed.
Qualifications:
- High school diploma or equivalent required; IT certifications (e.g., CompTIA A+, Network+) preferred.
- 1–2 years of experience in IT support, computer repair, or customer service.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking basics, virus removal tools, and diagnostic software.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Strong attention to detail and problem-solving abilities.
Working Conditions:
- Primarily in a retail or workshop environment.
- Some lifting of equipment up to 40 lbs may be required.
Benefits (if applicable):
- Competitive hourly wage or salary.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Employee discounts on products and services.
- Opportunities for professional growth and certification.
About Us
With over 20 years in business, we offer state-of-the-art IT support and services that allow our clients to get ahead of the competition and drive revenues. With Beyond IT Support, clients can forget about their IT worries and focus on their business.