Virtual Customer Service Representative Arias Agencies
Clearwater, FL30+ days agoRemote
- $65,000–$75,000 Per Year
- Full-time
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Skills
- Billingunmatched
- Communication Skillsunmatched
- CompTIA A+unmatched
- CompTIA Network+unmatched
- Computer Hardwareunmatched
- Computer Softwareunmatched
- Customer Relationship Management (CRM) Systemsunmatched
- Customer Support/Serviceunmatched
- Data Recoveryunmatched
- Desktop PCunmatched
- Detail Orientedunmatched
- Diagnostics Solutions/Softwareunmatched
- Equipment Maintenance/Repairunmatched
- Hardware Repairunmatched
- Hardware Upgradesunmatched
- Health Insuranceunmatched
- High School Diplomaunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Interpersonal Skillsunmatched
- Laptop PCunmatched
- Mac Operating Systemunmatched
- Malwareunmatched
- Microsoft Windows Operating Systemunmatched
- Multitaskingunmatched
- Organizational Skillsunmatched
- Peripheral Hardwareunmatched
- Problem Solving Skillsunmatched
- Product Pricingunmatched
- Retailunmatched
- Salesunmatched
- Software Upgradesunmatched
- Systems Administration/Managementunmatched
- Technical Supportunmatched
- Testingunmatched
- Virusesunmatched
Description
Benefits:
Job Description
Weare seeking a reliable and tech-savvy individual to join our team as an IT Bench Technician and Customer Service Representative. This dual-role position involves diagnosing and repairing computer hardware and software issues (bench tech work) as well as assisting customers with inquiries, service updates, and technical support both in-person and over the phone.
IT Bench Technician Duties (60%):
- 401(k)
- 401(k) matching
- Company car
- Employee discounts
- Health insurance
- Paid time off
Job Description
Weare seeking a reliable and tech-savvy individual to join our team as an IT Bench Technician and Customer Service Representative. This dual-role position involves diagnosing and repairing computer hardware and software issues (bench tech work) as well as assisting customers with inquiries, service updates, and technical support both in-person and over the phone.
IT Bench Technician Duties (60%):
- Diagnose, troubleshoot, and repair desktops, laptops, tablets, and peripheral devices.
- Install and configure operating systems, software applications, and hardware upgrades.
- Perform virus/malware removal and data recovery.
- Conduct routine maintenance and testing of equipment.
- Document all repairs, parts used, and services performed.
- Maintain a clean and organized workbench and inventory of parts/tools.
- Greet and assist customers in-store and via phone/email with professionalism and courtesy.
- Provide updates on repair status and estimated completion times.
- Help customers with basic tech questions, service pricing, and product recommendations.
- Open and close service tickets using ticketing software or CRM systems.
- Handle basic billing and point-of-sale transactions.
- Escalate complex issues to senior technicians or supervisors as needed.
- High school diploma or equivalent required; IT certifications (e.g., CompTIA A+, Network+) preferred.
- 1–2 years of experience in IT support, computer repair, or customer service.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking basics, virus removal tools, and diagnostic software.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Strong attention to detail and problem-solving abilities.
- Primarily in a retail or workshop environment.
- Some lifting of equipment up to 40 lbs may be required.
- Competitive hourly wage or salary.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Employee discounts on products and services.
- Opportunities for professional growth and certification.
Numbers & Facts
| Location | Bradenton, FL |
| Job Type | Full-time |
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