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IT Business Analyst

InterSources Inc.

Atlanta, GA

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JOB DETAILS
SKILLS
Acceptance Testing, Analysis Skills, Application Builders, Artificial Intelligence (AI), Automation, Business Analysis, Business Architecture, Business Solutions, Cloud Applications, Cloud Computing, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Analysis, Data Collection, Data Management, Data Quality, Documentation, ERP (Enterprise Resource Planning), ISO (International Organization for Standardization), Identify Issues, Information Technology & Information Systems, Information Technology Consulting, International Electro-Technical Commission (IEC), Internet Security, Leadership, Marketing, Marketing Software, Microsoft Product Family, Multitasking, Needs Assessment, Online Marketing, Operational Support, Oracle, Presentation/Verbal Skills, Problem Solving Skills, Process Flow Diagram (PFD), Project/Program Management, Quality Assurance, Reporting Dashboards, Reporting Skills, Requirements Management, Salesforce.com, Software Development, System Architecture, System Integration (SI), Time Management, User Experience Design (UXD), User Interface Design, Web Programming, Wireframes
LOCATION
Atlanta, GA
POSTED
30+ days ago
Title:IT Business Analyst
Location:Atlanta GA
On-site/Remote/Hybrid: Hybrid
Duration: 9 Months
Interview Process: Either Web Cam or In Person
No of submissions: 2
No of Positions: 1

Job Description:
Scope of Work: This role is the subject matter expert and the go-to for troubleshooting resources for Salesforce Lightning Experience and Marketing Cloud. This role integrates complex analytical and technical capabilities within our Salesforce and Marketing Cloud instance. This role troubleshoots ongoing technical and data integration issues within Salesforce. Additionally, this role manages UAT, as well as the adoption and enablement to hand back to functional users. Functional users include a diverse group of both technical and non-technical staff in the business unit.

This role requires an advanced knowledge of various documentation processes, business system architecture and associated technologies, advanced skills in data organization and analysis, problem solving, systems documentation and report writing as applied within assigned system(s). Additionally, this role requires skills in functional leadership and cross communication between functional user and technical groups, the ability to manage work on multiple projects with competing priorities, effective analytical and presentation skills, excellent organization, time management skills, and professionalism.
  • Local Atlanta Candidates only
  • Hybrid Work Schedule
  • Possible contract extension after 6 months.

Technical systems and tools frequently utilized include:
• Salesforce CRM
• Marketing Cloud
• IT Business Management
• Miro
• Microsoft 365 suite

Job Duty 1: Provide ongoing user support including troubleshooting and resolution of more complex Salesforce issues.
Job Duty 2: Strengthen Salesforce reporting capabilities by creating advanced reports and dashboards, including use of cross filters and custom report types.
Job Duty 3: Build, optimize, and integrate advanced Marketing Cloud features such as: - Cloud Pages to support digital communication needs and data capture workflows
Job Duty 4: Collaborate with Marketing, Advising, and Digital Communications teams to translate business needs into scalable Salesforce/Marketing Cloud solutions.
Job Duty 5: Ensure data quality and consistency across Marketing Cloud and Salesforce, including troubleshooting list/segment issues and automation behavior.
Job Duty 6: Document processes, enhancements, and recommendations to support ongoing operational excellence.

Minimum Qualifications:
Salesforce Certified Business Analyst
Salesforce Certified Administrator
Demonstrated Salesforce Trailhead knowledge/ranking
Preferred Qualifications: Salesforce Platform App Builder
Salesforce Marketing Cloud Email Specialist

Strong skills in needs analysis and eliciting requirements from both technical and non-technical teams.
Problem-Solving: Exceptional problem-solving skills with a strong comfort level working in Salesforce. While you don't need to know all the answers, you must have the curiosity to find them.
Project Management: Experience with project management tasks, including requirements of writing and review, flow and process diagramming, and wireframing.
Salesforce Technical Knowledge: Understanding Salesforce skills, including AppExchange, data management, reports and dashboards, and Marketing Cloud or other similar CRM systems

Skills:
Salesforce Certified Business Analyst – RequiredRequiredYears
Salesforce Certified Administrator – RequiredRequiredYears
Demonstrated Salesforce Trailhead knowledge/ranking – RequiredRequiredYears

About Us:
InterSources Inc, is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.

About the Company

I

InterSources Inc.

It’s all about harnessing the real power of data. InterSources Inc was founded in 2007 providing intelligent data solutions to clients across industries and geographies.

Over the years, we have built products on Business Intelligence & Big Data platform simplifying and transforming the way business intelligence and real-time data analytics empower Corporations and end-users using Softwares like Tableau, Business Objects, MicroStrategy, etc.

In the process, we have enabled companies to use data analytics to help better understand, predict and influence consumer behavior, identify new market opportunities as they emerge, provide to users the data they need, alert the user when and why key business metrics have changed and enable them to make smart decisions.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2007
WEBSITE
https://www.intersourcesinc.com/

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