Join Our Team
Join our collaborative team where effort and work ethic get noticed. Enjoy a positive, friendly, and energetic work environment with accessible leadership, where you will have the opportunity to expand your knowledge of the insurance industry while helping shape technology solutions that drive business success. At Stillwater, we invest in our employees through coaching, development, recognition, and growth opportunities.
Why Stillwater?
Stillwater Insurance Group is a mid-sized national insurance provider offering home, auto, and commercial insurance products in all 50 states. Headquartered in Jacksonville, Florida, with additional offices in New York and Omaha, Nebraska, we pride ourselves on providing exceptional service and fostering a culture built on integrity, collaboration, and continuous improvement.
Our employees consistently describe Stillwater as a company with great people, supportive leadership, and meaningful career opportunities. If you are looking for an organization where your contributions matter and your ideas help drive change, we'd love to hear from you.
Position Summary
Stillwater Insurance Group is seeking an experienced IT Business Analyst Manager to lead and develop our Business Analysis team while serving as a strategic partner between business and technology stakeholders.
In this role, you will oversee a team of Business Analysts responsible for identifying, analyzing, documenting, and prioritizing business requirements that support enterprise initiatives and technology solutions. You will establish and continuously improve business analysis practices, methodologies, and standards while working closely with business leaders, project teams, and IT partners to ensure successful delivery of strategic initiatives.
This position is ideal for a collaborative leader who excels at building high-performing teams, driving process improvements, and translating complex business needs into impactful technology solutions.
What You'll Do
Leadership & Team Development
- Lead, mentor, coach, and develop a team of Business Analysts.
- Establish performance goals, provide ongoing feedback, and conduct performance evaluations.
- Build a culture of accountability, continuous learning, and professional development.
- Champion best practices and knowledge sharing across the Business Analysis function.
Business Analysis Practice Leadership
- Own and continuously improve the Business Analysis operating model, processes, standards, and tools.
- Standardize documentation templates, requirement-gathering frameworks, and BA methodologies across the organization.
- Review work products to ensure consistency, quality, and effectiveness.
- Establish oversight mechanisms that ensure strategic initiatives are delivered successfully and aligned with business objectives.
Business & Technology Partnership
- Partner with business and IT leaders to translate organizational priorities into actionable initiatives.
- Oversee the gathering, analysis, and documentation of complex business requirements, process flows, and user stories.
- Ensure business needs are translated into clear, actionable technical specifications for development and engineering teams.
- Serve as the primary liaison between business stakeholders and IT delivery teams to facilitate alignment and resolve competing priorities.
Process Improvement & Change Management
- Identify opportunities to improve business processes, systems, and user experiences.
- Assess organizational impacts of change and develop mitigation strategies to support adoption and successful outcomes.
- Oversee user training initiatives, feedback programs, and adoption metrics to maximize return on technology investments.
- Encourage the use of innovative technologies, including AI-driven capabilities, to improve operational effectiveness and efficiency.
What We're Looking For
Required Qualifications
- Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
- 5-10 years of experience as a Business Analyst and/or Project Manager, preferably within the Property & Casualty insurance industry.
- 3-5 years of leadership or people management experience.
- Demonstrated experience with requirements gathering, validation, acceptance criteria development, User Acceptance Testing (UAT), and business readiness activities.
- Proven ability to mentor and develop Business Analysts.
- Strong project prioritization, stakeholder management, and resource planning skills.
Preferred Qualifications
- Property & Casualty insurance experience strongly preferred.
- Experience supporting enterprise system implementations, business transformation initiatives, or technology modernization efforts.
- Exposure to Agile, Scrum, or hybrid project delivery methodologies.
Knowledge, Skills & Abilities
Successful candidates will demonstrate:
- Strong leadership and team development capabilities.
- Exceptional written, verbal, and presentation communication skills.
- Ability to facilitate complex cross-functional discussions and decision-making.
- Expertise in business process analysis, problem definition, and opportunity assessment.
- Experience conducting change impact assessments and measuring benefits realization.
- Strong analytical, organizational, and critical thinking skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to lead effectively through ambiguity and changing business needs.
- Strong focus on root-cause analysis and continuous improvement.
- Experience establishing governance, oversight, and quality standards.
- Excellent relationship-building skills with stakeholders at all organizational levels.
- A commitment to process documentation, knowledge management, and operational excellence.
- Interest in leveraging emerging technologies, including AI, to enhance business outcomes and team effectiveness.
What We Offer
- Competitive compensation and benefits package
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and company holidays
- Career development and advancement opportunities
- Collaborative and supportive team environment
- Accessible leadership and meaningful work that impacts the business
Apply today to start your journey of being celebrated and valued with Stillwater Insurance Group. Offer for employment contingent upon the acceptable responses from both a background investigation and a pre-employment drug screen. Stillwater Insurance Group is a drug-free workplace and an equal opportunity employer.