IT Business Analyst

Job Title: IT Business Analyst

Location: Memphis, Tennessee

Type: Contract

Compensation: Negotiable

Work Model: Hybrid – onsite and remote

Hours: 40 hrs a week

Security Clearance: Not required, there will be a background check

Responsibilities

• Support multiple cloud-based business applications within the IS Administrative portfolio.
• Gather, analyze, and document business and functional requirements.
• Work with support teams to troubleshoot application defects.
• Coordinate issue resolution with technical teams and vendors.
• Assist with project management responsibilities.
• Monitor and maintain timeclocks and other hardware across the St. Jude campus.
• Available to work on-site, as needed, for on-campus-related issues and activities.
• Proactively engage with stakeholders & vendors to support delivery of solutions in line with business plans.
• Participate in application enhancement efforts following established SDLC methodologies.
• Create and maintain business process documentation and workflow diagrams using Microsoft Visio.
• Identify opportunities for continuous improvement of business processes and application functionality.
• Configure vendor-hosted applications using approved administrative tools.
• Analyze application data and database structures to support troubleshooting and reporting.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.

• Experience with structured Software Development Lifecycle (SDLC) methodologies preferred.
• Experience gathering and documenting business requirements, process designs, and reporting requirements preferred.
• Experience supporting cloud-based/vendor-hosted applications highly preferred.
• Self-motivated with the ability to learn quickly and work independently.
• Strong analytical, problem-solving, organizational, and communication skills.
• Ability to manage multiple priorities and adapt in a fast-paced, changing environment.
• Working knowledge of continuous improvement and project management methodologies.
• Functional knowledge of application databases and vendor-supplied configuration/integration tools.
• Experience creating process documentation using Microsoft Visio (process flows and swim lane diagrams).
• Strong interpersonal, communication, negotiation, and stakeholder management skills.
• Ability to collaborate effectively with stakeholders, end users, vendors, and cross-functional teams to resolve issues.
• Basic hardware troubleshooting skills.
• Minimum of five (5) years of experience in a client-facing IT role.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1